Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Rafferty

Wilmington,DE

Summary

Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices.

Overview

28
28
years of professional experience

Work History

Food Service Director

Aramark
12.2021 - Current


  • Implemented new ordering system that ensures accuracy for receiving and invoice payments
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Developed strategies to improve food service levels for busy facility handling 1500 meals each day.

Specialty Team Leader

Whole Foods Market
08.2018 - 12.2021
  • Responsible for cheese, charcuterie, coffee, barista, wine and beer department
  • Interviewed and hired for staff of 18
  • Increased employee retention and promoted 3
  • Increased scorecard card results from 30% to consistent performance above 90%
  • Achieved zero critical violations for food safety consistently
  • Conducted biannual presentations for employee recognition
  • Organized and hosted outdoor events for charities.

Food Operations Leader

IKEA
06.2012 - 08.2018
  • Responsible for The Ikea Food Restaurant, Staff Cafeteria, Bistro, and Swedish Food Market
  • Tested and implemented new HAACP system that was rolled out nationally
  • Forecasted and menu planned to accommodate over 12,000 customers and 1,500 coworkers per week
  • Achieved sales indexes of over 108% consistently for 3 years.

Kitchen Manager

APPLEMETRO
Astoria, NY
08.2008 - 11.2011
  • Responsible for purchasing, receiving, and storing of food products and maintaining proper par levels to minimize food waste and optimize food cost for restaurant with $3,000,000 in annual food sales
  • Implemented new scheduling system with emphasis on overtime, labor, and peak period staffing
  • Exceeded budget every financial period with use of declining budget and sales increase.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

General Manager

TGI FRIDAY’S
Hauppauge, NY
02.1996 - 02.2008
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Science in Business Administration - Hotel/Restaurant/Institutional Management

Johnson & Wales University
Providence, RI
05.1994

Skills

  • Staff Leadership
  • Menu Development
  • Business Leadership
  • Business Acumen
  • Process Improvements
  • Staff Supervision
  • Safe Food Handling
  • Recruitment and Hiring
  • Purchasing

Timeline

Food Service Director

Aramark
12.2021 - Current

Specialty Team Leader

Whole Foods Market
08.2018 - 12.2021

Food Operations Leader

IKEA
06.2012 - 08.2018

Kitchen Manager

APPLEMETRO
08.2008 - 11.2011

General Manager

TGI FRIDAY’S
02.1996 - 02.2008

Bachelor of Science in Business Administration - Hotel/Restaurant/Institutional Management

Johnson & Wales University
John Rafferty