Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOHN RAFOSS

Brooklyn,NY

Summary

To obtain a challenging leadership position where I can continue to grow and utilize technical and managerial knowledge. With over 10 years' experience in overseeing maintenance contracts to overcome any challenge.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Aviation Director

ISS Facility Services
12.2020 - Current
  • Responsible for 55 employees at a 2,200,000 plus square foot facility
  • Oversee an annual revenue of 15 million
  • Generate and track all upsell and project work to be billed outside of contract
  • Monitor monthly P&L budgets
  • Maintain planned maintenance schedules
  • Manage CMMS work order system schedule
  • Monitor facilities safety training programs for all maintenance employees
  • Implemented asset management technologies

Facility Manager

ISS Facility Services
09.2018 - 12.2020
  • Responsible for 120 employees between 4 accounts
  • Ran multiple accounts with annual revenue of 10 million
  • Controlled and tracked all upsell and project work
  • Drafted and submitted proposals to client for approval
  • Managed monthly P&L budgets
  • Developed and implemented cleaning and maintenance schedules
  • Monitor facilities monthly computer-based safety training program for all maintenance employees

Assistant Facility Manager

ISS Facility Services
07.2014 - 09.2018
  • Conducted quality checks on engineer/janitorial maintenance work performed
  • Managed walkthrough punch list items from weekly quality check assessments
  • Managed third party and upsell project work
  • Drafted and submitted proposals to client for approval
  • Scheduled and managed all project work performed
  • Tracked all project work completed for billing and invoice purposes monthly
  • Managed 25 employees daily consisting of scheduling daily work assignments, Preventative maintenance, and service calls
  • Monitor facilities monthly computer-based safety training program for all maintenance employees
  • Input payroll timesheets weekly for 28 employees
  • Manage sites MAXIMO software which is a computer-based program that accounts for all of maintenance mechanics work performed daily
  • Provide e-mail notifications and communication with the client to keep them informed on daily building maintenance issues in real time
  • Monitor 24-hour call center for any building maintenance related issues

Quality Assurance Manager/ Project Manager

ISS Facility Services
11.2013 - 07.2014
  • Conducted quality checks on engineer/janitorial maintenance work performed
  • Managed walkthrough punch list items from weekly quality check assessments
  • Managed third party and upsell project work
  • Drafted and submitted proposals to client for approval
  • Scheduled and managed all project work performed by subcontractors
  • Tracked all project work completed for billing and invoice purposes monthly

Education

Associate of Arts - Liberal Arts

Kingsborough Community College
Brooklyn, NY
06.2004

Skills

  • Effective Leader and Management Skills
  • Teamwork and Interpersonal Skills
  • Microsoft Office
  • Adobe Photoshop
  • IBM Maximo
  • Upkeep CMMS
  • Procore
  • Excel
  • Critical Thinker

Certification

OSHA 10

NFPA 70E

Forklift TTT

Aerial Lift TTT

LOTO TTT

Timeline

Aviation Director

ISS Facility Services
12.2020 - Current

Facility Manager

ISS Facility Services
09.2018 - 12.2020

Assistant Facility Manager

ISS Facility Services
07.2014 - 09.2018

Quality Assurance Manager/ Project Manager

ISS Facility Services
11.2013 - 07.2014

Associate of Arts - Liberal Arts

Kingsborough Community College

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