John Ragland

• Analyze small to medium-sized businesses
• Determine the financial impact of ownership decision-making.
• Analyze corporate structure, business planning.
• Conduct industry benchmarking
• Extensive travel US/ Canada
• Implement and study the Client Financial Income Statements and Balance Sheets entered into our software in order to give the client a proper 4yr analysis of their most recent years. This correlates to 20% of their financials to see where they are headed (real time) in the future.
• Track P/L's, Income Statements and Balance Sheets of Operations & Upper management with Proprietary software customized for clients.
• Work with our team of Project Managers, Consultants producing hours of productive industry changing planning to take the client to the next level.
• Conduct Opening meeting based on the direction of the visit
• Condition and Instutionalize the client on problem costing.
• Meeting on findings of the company 80% Operations & 20% Financial
• Interview Owners, Key Management in Operations and employees
• Power point meetings on Financial Trends Cost Controls, Marketing
• Inventory Management Software
• Cashflow Management Software
• Asset Management
• Tax Implementation
• Exit planning
• Family Succession Planning
• Identified opportunities for automation of manual processes through technology solutions.
• Prepared cost and benefit analyses to support decision-making regarding potential solutions.
• Monitored project progress using metrics such as timeline, budget, resources utilization.
• Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
• Developed business process models to identify and document customer requirements.
• Gathered performance metrics from different sources including surveys, focus groups.
• Collaborated with IT teams on the development of applications based on business requirements.
• Conducted stakeholder interviews to understand user needs and preferences.
• Performed root cause analysis to determine underlying issues in complex problems.
• Assisted in developing strategies for improving customer service operations efficiency.

Led sales team through weekly strategy meetings to enhance performance.

• Maintained accurate inventory records to track stock levels and minimize costs.
• Achieved average weekly sales of $100,000 in parts, driving revenue growth.
• Developed and analyzed monthly and quarterly sales spreadsheets to track goals.
• Implemented innovative strategies that reduced operating costs while ensuring customer satisfaction.
• Coordinated cross-functional teams for timely delivery of products and services.
• Monitored operational procedures to maintain quality standards across all functions.
• Directed operations staff by providing training and guidance to meet objectives.
• Ensured compliance with safety regulations, fostering a safe work environment.

• Achieving business goals and revenue targets.
• Overseeing daily operations, managing budgets, and setting performance objectives.
• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
• Developing and implementing business, marketing, and advertising plans.
• Managing internal and external stakeholder relations and negotiating contracts.
• Planning, evaluating, and optimizing operations to be efficient and cost-effective.
• Ensuring products and services comply with regulatory and quality standards.
• Ensuring company standards and procedures are followed.
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
• Dealing with escalated customer issues, incident reports, and legal actions.

• Desked the numbers for the RV's and communicated with each bank rep representative with the Camping World RV Sales
• Dealer track sufficient in submitting deals to our 15 different lenders.
• Prime bank customers and secondary bank customers received The same great work ethic to get deals done and funded
• Maintain proficiency of all certifications for F&I
• F&I skills to accurately complete desk deals, submit deals to all credit lenders for approval, make credit decisions to effectively close deals for the dealership producing 60 to 70 RV deals funded a month in compliance with brand average.
• Maintained PVR's product index on all RV Sales in line with monthly goals.
• Ensured all deals were fully compliant with local, state and federal guidelines.
• Accurately prepares paperwork, contracts and delivers deal with in Camping world RV Sales.
• Had to prepare accurate applications based on credit scores and lending procedures criteria submitted to get the best end result.
• Morning Sales meetings held to plan the method of attack and track sales goals on how many RV's sold being sold for the week on track for the month.

• F&I School with AutoNation finishing the top in my class. One of the highest closing rates for deals for maximum profitability with title laws and registration processes.
• Involved often and early with the desk and salesman's customer to maximize Profitability in each deal.
• Communicated with each bank rep Representative with the AutoNation group.
• Dealer track sufficient in submitting deals to our 30 different lenders.
• Prime bank customers and secondary bank customers received The same great work ethic to get deals done and funded.
• Maintain proficiency of all certifications for F&I.
• F&I skills to accurately complete desk deals, submit deals to all credit lenders for approval, make credit decisions to effectively close deals for the dealership producing over 100 deals funded a month in compliance with brand average.
• Maintained PVR's product index in line with monthly goals.
• Ensured all deals were fully compliant with local, state and federal guidelines.
• Accurately prepares paperwork, contracts and delivers deals.
• Prepare proper documentation to be submitted to lenders or follows any other process that may be in place in their respective department.
• Exemplary in funding of all contracts for the dealership.

• Basic F&I structuring deals for maximum profitability with title laws and registration process.
• Maintain proficiency of all certifications for F&I.
• F&I skills to accurately complete desk deals, submit deals to all credit lenders for approval, make credit decisions to effectively close deals for the dealership.
• Ensured all deals were fully compliant with local, state and federal guidelines.
• Accurately prepares paperwork, contracts and delivers deals.
• Prepare proper documentation to be submitted to lenders or follows any other process that may be in place in their respective department.
• Exemplary in funding of all contracts for the dealership.

• Maintain Customer Relationships
• Prepare Budgets and Invoices
• Resolve Customer Complaints
• Networking Assessments and Implementation
• Confer with potential clients regarding equipment needs
• Process delinquent accounts /Bringing them current
• Provide recommendations for security upgrades
• Determine prices schedules and discounts
• Purchasing /Forecasting maintaining practical essentials software & hardware for clients to maximize their bottom line
• Quarterly projections
• Prepare bids for installation
• Managed Networks and infrastructure
• Manage accounts payable, including coding and approval of invoices, expense reports and check requests using LAWSON our (ERP) tool as the Business Management Softs-ware as a platform for many of our back-office functions
• Analyze financial information and prepare financial reports, internally as well as for customers
• Maintain files for all grants, including copies of approved budgets and amendments, grant reports, payroll sheets, and general ledgers
• Coordinate with the Director of IT for the overall development and implementation of office and department budgets

• Managed daily food and beverage sales operations in every department on the property grounds.
• Maintained accurate records of all food and beverage transactions between customers and company representatives.
• Collaborated with the marketing team to create promotional materials for target customers.
• Executed strategic sales plans to expand customer base and revenue.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
• Established new accounts and serviced existing accounts, maintaining professional relationships.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Managed daily operations of sales department, including supervision of staff members.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.

• Maintained accurate food records of sales transactions using point-of-sale systems.
• Managed customer service inquiries and complaints promptly.
• Established food processes to monitor customer satisfaction levels.
• Created food and beverage reports on sales trends, inventory levels, and financial data.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering food and beverage supplies as needed.
• Supervised daily operations, including scheduling shifts, assigning duties.
• Monitored employee attendance records, timekeeping, and payroll information.
• Resolved conflicts between team members effectively.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Implemented quality control measures to uphold company standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Collaborated with management on developing strategic plans for achieving business goals.
• Created and managed food and beverage budgets for travel, training, and team-building activities.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Produced thorough, accurate and timely food and beverage reports of project activities.
• Analyzed business performance data and forecasted business results for upper management.