Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

John Ramirez

Webster,TX

Summary

Highly skilled dispatcher with a background in managing complex logistics and coordinating delivery services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between employees, customers, and management to ensure timely smooth workflow and operations.

Overview

5
5
years of professional experience

Work History

Dispatcher

AGlobe Logistics Partnered with Amazon
Houston , TX
09.2023 - Current
  • Coordinates daily dispatch operations for timely delivery and customer satisfaction.
  • Utilizes routing software to plan effective transportation routes.
  • Performs administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Communicates with drivers to ensure smooth operational execution.
  • Assists in resolving shipment issues through proactive problem-solving strategies.
  • Collaborates with warehouse staff to streamline loading and unloading processes.
  • Monitors vehicle locations to improve route management and reduce delays.
  • Manages a large volume of phone calls while ensuring accuracy in data entry.
  • Assigns drivers to appropriate routes based on customer needs.
  • Utilizes computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracks vehicles using GPS technology and provided real-time status updates as needed.
  • Manages daily delivery and work schedules to maximize coverage.
  • Manages daily operations of fleet vehicles and logistics processes.
  • Coordinates maintenance schedules for all fleet assets and ensured compliance.
  • Implements safety protocols to minimize risks during vehicle operations.
  • Trains staff on efficient fleet management practices and procedures.
  • Collaborates with vendors for timely procurement of fleet supplies and services.
  • Tracks costs associated with vehicle operation, such as fuel consumption, labor hours, parts purchases.

Customer Service Specialist - Curbside

H-E-B Grocery
League City, TX
05.2020 - 01.2023
  • Provided exceptional customer support in a fast-paced grocery environment.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Assisted customers in locating products throughout the store.
  • Processed transactions accurately at the point of sale system.
  • Maintained product knowledge to guide customers effectively.
  • Collaborated with team members to ensure smooth store operations.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Performed data entry of customer orders into the company's order management system.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) - Business Administration And Management

San Jacinto College
Pasadena, TX

Skills

  • Data analysis
  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Team collaboration
  • Customer relations
  • Data entry
  • Problem-solving
  • Tracking systems
  • Work order management
  • Route navigation
  • Workflow prioritization
  • Map reading
  • Critical thinker
  • Customer relationship management
  • Schedule coordination
  • Attention to detail
  • Decision-making
  • Computer literacy
  • Stress management
  • Microsoft Excel mastery

Accomplishments

  • 2020 H-E-B Curbside Specialist of the Year Houston Region
  • 2021 H-E-B Curbside Specialist of the Year Houston Region

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Dispatcher

AGlobe Logistics Partnered with Amazon
09.2023 - Current

Customer Service Specialist - Curbside

H-E-B Grocery
05.2020 - 01.2023

Some College (No Degree) - Business Administration And Management

San Jacinto College

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