Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Ramos

Santa Maria,CA

Summary

Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. Strong leader and problem-solver dedicated to streamlining operations to decrease errors and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Microbiology Laboratory Technician

PrimusLabs
11.2019 - Current
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Trained and supervised junior technicians in laboratory protocols.
  • Monitored and documented safety standards to verify compliance.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Assisted microbiologists by collecting and organizing laboratory data.
  • Analyzed results using analytical software and created reports.
  • Recorded and analyzed data to produce reports of results.
  • Troubleshot and resolved equipment and process issues.
  • Coordinated and managed laboratory projects and experiments.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Developed new protocols and improved existing laboratory processes.
  • Cooperated with other technicians to develop and test new protocols.
  • Interpreted laboratory results to provide technical advice to scientists.
  • Kept abreast of current industry, scientific and regulatory developments and issues.
  • Provided support and guidance to junior lab staff.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Documented information by maintaining daily logs and equipment record books.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Cleaned and sterilized tools and equipment to maximize purity of samples.
  • Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.

Assistant Manager

Storage Etc.
10.2019 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Lead Job Coach

Achievement House Inc.
06.2018 - 08.2019
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Developed and facilitated job search workshops for clients to enhance job search skills.
  • Developed and implemented job coaching plans for clients with diverse career goals.
  • Kept detailed records of individual histories, scores, and documents.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Assisted clients in cultivating professional networks to increase job opportunities.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Established and enforced safety protocols and guidelines for staff.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored staff performance and provided feedback to drive productivity.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Site Supervisor

Bella Cleaning Services
08.2016 - 09.2018
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Provided onsite training to help develop employee skills.
  • Implemented best practices and safe operating procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw employee attendance record and ordered new materials for sites.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Maintained cleaning supplies inventory, and replenished depleted items.
  • Applied effective commercial building maintenance principles and practices.
  • Complied with safety and environmental health laws and regulations.
  • Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
  • Performed regular facility inspections, and created plans to resolve problems.
  • Resolved maintenance-related complaints prior to escalation to building supervisor.
  • Monitored subordinates' performance and quickly addressed emerging issues.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Established and enforced safety protocols and guidelines for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Job Coach

Achievement House Inc.
02.2015 - 08.2016
  • Provided ongoing guidance and support to clients throughout job search and onboarding process.
  • Kept detailed records of individual histories, scores, and documents.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Evaluated employee performance
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Monitored staff performance and provided feedback to drive productivity.
  • Established and enforced safety protocols and guidelines for staff.
  • Maintained required records of work hours
  • Collaborated with management to develop long-term strategies for department.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team to meet highest quality of cleanliness and safety standards.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored subordinates' performance and quickly addressed emerging issues.
  • Resolved maintenance-related complaints prior to escalation to building supervisor.
  • Performed regular facility inspections, and created plans to resolve problems.
  • Maintained cleaning supplies inventory, and replenished depleted items.

Warehouse Associate

Macy's
06.2014 - 01.2015
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Operated box or straight trucks and cargo vans.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Asset Protection Associate

Best Buy
06.2013 - 09.2013
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Checked CCTV for evidence of shoplifting.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Patrolled store departments to check for suspicious activities.

Courtesy Clerk

Vons
07.2012 - 09.2012
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collected more than 10 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Courtesy Clerk

Vallarta Supermarket
02.2011 - 08.2011
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 20 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

No Degree - Political Science

California State University - Los Angeles
Los Angeles, CA
06.2021

High School Diploma -

Pioneer Valley High School
Santa Maria, CA
06.2011

Skills

  • Analytical and Scientific Software
  • Adaptable and Flexible
  • Verbal and Written Communication
  • Excellent Written and Verbal Communication
  • Critical Thinking
  • Time Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Microbiology Laboratory Technician

PrimusLabs
11.2019 - Current

Assistant Manager

Storage Etc.
10.2019 - 01.2020

Lead Job Coach

Achievement House Inc.
06.2018 - 08.2019

Site Supervisor

Bella Cleaning Services
08.2016 - 09.2018

Job Coach

Achievement House Inc.
02.2015 - 08.2016

Warehouse Associate

Macy's
06.2014 - 01.2015

Asset Protection Associate

Best Buy
06.2013 - 09.2013

Courtesy Clerk

Vons
07.2012 - 09.2012

Courtesy Clerk

Vallarta Supermarket
02.2011 - 08.2011

No Degree - Political Science

California State University - Los Angeles

High School Diploma -

Pioneer Valley High School

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John Ramos