John Ramos
Alexandria,VA
Summary
Proven security professional with extensive experience at Royal Security Agency, LLC., adept in emergency response and facility protection. Skilled in conflict de-escalation and armed security guard certification, consistently enhancing safety and reducing incident rates. Demonstrates strong leadership and guest relations, ensuring a secure environment for employees and visitors alike.
Overview
21
21
years of professional experience
Work History
Armed Security Officer
Royal Security Agency, LLC.
08.2022 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
Doorman/Security
Dacha Beer Garden
09.2017 - 09.2019
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Security Officer
K-1 Tactical Security Services
01.2013 - 06.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Mover
Olympia Moving & Storage
04.2015 - 01.2017
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
Package Handler/Package Sorter
UPS
04.2014 - 03.2015
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Delivery Driver Helper
UPS
12.2013 - 01.2014
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
Assistant Property Manager
Stor-All Storage
09.2013 - 10.2013
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Package Handler
UPS
03.2013 - 06.2013
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Safety and Security Officer
Virginia Hospital Center
10.2012 - 01.2013
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Reduced accident rates through the implementation of comprehensive safety training programs for employees.
- Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
- Provided a secure environment for employees and visitors through proactive monitoring of premises and responding promptly to security concerns.
11B Infantryman
United States Army
09.2010 - 01.2012
- Developed strong leadership skills by mentoring junior infantrymen on essential soldiering practices and techniques.
- Achieved mission success through effective communication with team members and leadership during high-stress situations.
- Assisted in the planning and execution of reconnaissance missions, gathering important intelligence for decision-making purposes.
- Enhanced unit readiness by conducting regular equipment inspections and maintenance tasks.
- Served as an effective team member in diverse operational environments, including urban warfare scenarios and adverse weather conditions.
- Ensured compliance with all relevant regulations while handling sensitive information pertaining to military operations.
- Enhanced situational awareness by conducting thorough terrain analysis prior to engaging enemy forces.
- Demonstrated adaptability by learning new skills quickly, allowing for seamless transitions between different roles within the unit.
- Promoted a positive work culture within the unit, fostering camaraderie and teamwork among soldiers during training and deployments.
- Increased team efficiency by developing and implementing tactical plans in various training exercises.
- Provided critical support to fellow soldiers, ensuring their safety during training and combat operations.
Customer Service Associate Cashier
Fort Myer Commissary
05.2008 - 09.2008
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Bagger
Fort Myer Baggers
05.2003 - 05.2008
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
High School Diploma -
Fishburne Military School
Waynesboro, VA05.2006
Skills
- Public Safety
- Body armor usage
- Report Writing
- Guest Relations
- Crowd Control
- Facility protection
- Emergency Response
- Search and seizure
- Incident documentation
- Crime Prevention
- Conflict de-escalation
- Defensive Tactics
- Arrest procedures
- Law enforcement support
- Armed Security Guard Certification
- Theft Prevention
- Pattern Recognition
Timeline
Armed Security Officer
Royal Security Agency, LLC.
08.2022 - Current
Doorman/Security
Dacha Beer Garden
09.2017 - 09.2019
Mover
Olympia Moving & Storage
04.2015 - 01.2017
Package Handler/Package Sorter
UPS
04.2014 - 03.2015
Delivery Driver Helper
UPS
12.2013 - 01.2014
Assistant Property Manager
Stor-All Storage
09.2013 - 10.2013
Package Handler
UPS
03.2013 - 06.2013
Security Officer
K-1 Tactical Security Services
01.2013 - 06.2017
Safety and Security Officer
Virginia Hospital Center
10.2012 - 01.2013
11B Infantryman
United States Army
09.2010 - 01.2012
Customer Service Associate Cashier
Fort Myer Commissary
05.2008 - 09.2008
Bagger
Fort Myer Baggers
05.2003 - 05.2008
High School Diploma -
Fishburne Military School
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