Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Ramsey

Sales Manager
Louisville,KY

Summary

Dynamic Senior Sales Trainer with a proven track record at Shop Assured LLC, excelling in sales training and development. Expert in performance evaluation and relationship management, I successfully implemented innovative training programs that enhanced team productivity and customer service excellence, driving significant improvements in sales outcomes.

Overview

15
15
years of professional experience

Work History

Senior Sales Trainer

Shop Assured LLC
Elizabethtown, Kentucky
08.2022 - Current
  • Drafted guidelines outlining appropriate methods for handling customer complaints or inquiries promptly and professionally while adhering to established policies and procedures.
  • Actively participated in developing strategies related directly or indirectly to Sales Training initiatives.
  • Assisted in the recruitment process by conducting interviews with potential candidates and evaluating their skillset against company requirements.
  • Developed and implemented sales training programs for new hires, including online modules and in-person instruction.
  • Created a comprehensive library of resources related to selling techniques, best practices, industry trends. for use in ongoing trainings.
  • Designed learning materials such as handouts, job aids, presentations, audio-visuals, and e-learning courses to aid in the delivery of training content.
  • Monitored the progress of each sales representative through daily reports, weekly reviews, and monthly evaluations.
  • Prepared detailed reports summarizing key findings from various projects and presented them during quarterly business reviews.
  • Conducted post-training assessments to evaluate effectiveness of delivered material and determine if any changes need to be made.
  • Conducted regular classroom trainings to ensure that sales team members were up to date on product information and customer service techniques.
  • Organized monthly meetings with senior management team to review current performance metrics and discuss future goals or objectives related to sales growth.
  • Provided coaching and feedback to individual sales representatives to help them increase their performance.
  • Managed day-to-day operations of Sales Training Department including budgeting responsibilities and scheduling activities.
  • Evaluated training programs to determine effectiveness and increase employee retention.
  • Developed and coordinated group training classes in alignment with company sales objectives.

Commercial Sales Manager

AutoZone
Louisville, Kentucky
01.2020 - 06.2020
  • Generated leads through cold calling, emailing, attending trade shows, and other methods.
  • Assisted in the development of marketing materials such as brochures, flyers, catalogs.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed long-term strategic plans for increasing market share and profitability.
  • Conducted market research to identify new business opportunities.
  • Researched industry trends and competitive landscape to inform sales strategy.
  • Implemented innovative strategies to maximize revenue growth potential in various markets.
  • Managed a portfolio of accounts while developing new business from existing clients.
  • Analyzed data to identify areas of improvement in the organization's sales process.
  • Provided technical advice regarding products or services being sold.
  • Developed relationships with key stakeholders within client organizations.
  • Developed and implemented strategies for expanding customer base.
  • Established pricing policies and negotiated contracts with vendors and customers.
  • Responded promptly to customer inquiries about products or services being sold.
  • Maintained relationships with high-profile and return clients.
  • Maintained effective customer communications and built strong customer relationships.
  • Analyzed competitor markets and reviewed trends.
  • Visited and investigated local companies to determine and meet exact needs.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Enhanced sales volume through skilled support to both new and inactive customers.

General Manager

O'Reilly Auto Parts
Louisville, KY
03.2014 - 01.2020
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Designed sales and service strategies to improve revenue and retention.
  • Tracked monthly sales to generate reports for business development planning.
  • Created schedules and monitored payroll to remain within budget.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Supervised employees through planning, assignments, and direction.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Analyzed market trends to inform business decisions and strategies.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Team Leader

RadioShack
Elizabethtown, Kentucky
06.2010 - 01.2014
  • Analyzed sales data and generated reports for management review.
  • Developed and implemented strategies to increase sales performance.
  • Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
  • Created incentives programs to motivate employees to reach their targets.
  • Organized special events such as trade shows or conferences.
  • Monitored daily sales activities and provided feedback to team members.
  • Resolved customer complaints promptly and efficiently.
  • Coached sales team members on best practices for customer interactions.
  • Identified areas of improvement within the sales process.
  • Assisted with hiring new sales personnel as needed.
  • Maintained accurate records of all sales transactions.
  • Managed inventory levels to ensure availability of products.
  • Implemented effective methods of tracking customer feedback.
  • Maintained sales floor with well-coordinated restocks and good inventory management skills.
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Managed cash register operations using POS system and processed sales and returns.
  • Maintained attractive merchandise displays to maximize purchases.
  • Managed and retained existing client accounts.
  • Operated register, handled cash and processed credit card transactions.

Education

Associate of Applied Science - Information Technology

Elizabethtown Community And Technical College
Elizabethtown, KY
05-2005

Skills

  • Sales training and development
  • Customer service excellence
  • Performance evaluation methods
  • Data analysis techniques
  • Relationship management
  • Operational management
  • Adaptive learning techniques
  • Advanced negotiation techniques
  • Presentation and demonstration
  • Sales strategy development

Timeline

Senior Sales Trainer

Shop Assured LLC
08.2022 - Current

Commercial Sales Manager

AutoZone
01.2020 - 06.2020

General Manager

O'Reilly Auto Parts
03.2014 - 01.2020

Sales Team Leader

RadioShack
06.2010 - 01.2014

Associate of Applied Science - Information Technology

Elizabethtown Community And Technical College

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