John Rankin
Buffalo,NY
Summary
My skills range and vary through out including hospitality and veterinary support all the way to property management, which shows how I develop as a very proactive resource in many areas.
I thrive in a diverse environment. My ultimate desire is to better my life and family in a dynamic and energetic work environment, geared toward a long-term, fulfilling career.
Overview
14
14
years of professional experience
Work History
Host
Delaware Pub
Buffalo, NY
04.2022 - 10.2023
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Ensured compliance with health and safety regulations within the restaurant.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Checked identification for guests who appeared under age 21.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Property Maintenance Worker/Building Maintenance Worker
Mr Fred Lafaso
Buffalo, NY
03.2018 - 04.2021
- Maintained and operated landscaping equipment, such as mowers, trimmers, edgers, blowers, and chain saws.
- Improved yard landscaping by addressing grass, trees, bushes and weeds.
- Worked collaboratively with team members in order to complete jobs efficiently and effectively.
- Performed regular maintenance tasks such as raking leaves, weeding gardens and trimming hedges.
- Removed debris from yards and disposed of it in designated areas.
- Trimmed around trees and bushes.
- Repaired broken windows, doors, walls, floors, ceilings, roofs, and other building components.
- Responded to service requests from tenants in a timely manner.
Animal Handler/Kennel Attendant/General Utility Worker
Buffalo Small Animal Hospital
Buffalo, NY
01.2015 - 05.2017
- Followed safety protocols when handling large or aggressive animals.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Provided tender loving care to all animals in the facility.
- Responded quickly to emergency situations involving injured or distressed animals.
- Managed inventory levels of food supplies needed for the various types of animals in the facility.
- Communicated effectively with colleagues regarding the care and maintenance of all animals in the facility.
Property Maintenance Worker/Painter
Chris Candino
Buffalo, NY
02.2016 - 03.2017
- Install drywall panels or tiling over walls and ceilings using adhesive material or nails.
- Carry out demolition work, such as tearing down walls, removing fixtures, and hauling away debris.
- Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
- Strip off old finishes from surfaces prior to applying new ones.
Host/Banquet Server/Restaurant Busser/Prep Dishwasher
Crazy Jake's Bar & Restaurant
North Tonawanda, NY
02.2010 - 04.2015
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Notified server after seating parties in section to facilitate prompt service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
GED -
North Tonawanda High School
North Tonawanda, NY05-2009
Some College (No Degree) - Business Administration And Management
Bryant And Stratton College
Getzville, NYSkills
- Team Collaboration
- Strong Interpersonal Skills
- Professional Appearance
- Event Planning Assistance
- Customer Service
- Detail Oriented
- Patience and Persistence
- Animal Training
- Basic Maintenance
- Animal Care
- Creativity and Innovation
- Honest and Dependable
- Work Prioritization
- Self Motivation
- Adaptability
- Time Management Abilities
- Problem-Solving Aptitude
- Painting Techniques
- Building Maintenance
- Grounds Maintenance
- Property Management
- Landscaping
- Lawn Care
- Landscape Maintenance
- Site Cleaning and Organization
- Flexible and Adaptable
- Lawn and Grounds Maintenance
- Landscape Equipment Knowledge
- Responsible and Punctual
Timeline
Host
Delaware Pub
04.2022 - 10.2023
Property Maintenance Worker/Building Maintenance Worker
Mr Fred Lafaso
03.2018 - 04.2021
Property Maintenance Worker/Painter
Chris Candino
02.2016 - 03.2017
Animal Handler/Kennel Attendant/General Utility Worker
Buffalo Small Animal Hospital
01.2015 - 05.2017
Host/Banquet Server/Restaurant Busser/Prep Dishwasher
Crazy Jake's Bar & Restaurant
02.2010 - 04.2015
GED -
North Tonawanda High School
Some College (No Degree) - Business Administration And Management
Bryant And Stratton College