John Raper
Spring Hope,NC
Summary
Proven leader in transportation and retail management, adept at enhancing delivery efficiency and customer satisfaction. At Floors To Go By John Raper, spearheaded innovative strategies, boosting service quality. Excels in GPS navigation and stress management, ensuring compliance and safety. Cultivated lasting relationships, driving repeat business through exceptional problem-solving and communication skills. Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
32
32
years of professional experience
Work History
CDL A OTR Truck Driver
Multiple
01.2022 - 10.2024
- Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
- Maintained accurate logs of hours driven, mileage, and expenses for proper reporting.
- Managed time effectively by prioritizing tasks based on urgency, distance, and delivery windows.
- Improved customer satisfaction by providing excellent service during pick-ups and dropoffs.
- Adapted quickly to changing road conditions by making swift decisions that ensured safe travel without compromising deadlines.
- Performed daily pre-trip inspections to ensure vehicle safety and prevent downtime.
- Utilized GPS technology for efficient route planning and real-time traffic updates.
- Navigated various weather conditions safely, resulting in zero accidents or delays due to weather-related issues.
- Delivered goods on time by adhering to deadlines and efficiently managing routes.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance at all times while on duty.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Owner
Trey’s Home Repair
01.2018 - 12.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Consulted with customers to assess needs and propose optimal solutions.
Store Manager
Floors To Go By John Raper
10.1992 - 12.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised guests at front counter, answering questions regarding products.
Education
GED -
Wake Technical Community College
Raleigh, NCClass A CDL - Commercial Drivers License
Millis Transfer Intitute
Eden, NC06-2022
Skills
- Safe Driving Practices
- Load securement knowledge
- Defensive Driving Techniques
- Vehicle inspection proficiency
- Stress Management Abilities
- Adherence to Regulations
- Accident prevention strategies
- Flooring Installation
- Window Installation
- Siding Installation
- Insulation Work
- Fixture Installation
- Structural Repairs
- Drywall Installation
- Door installation
- Proper tool usage
- Deadline Management
- Installation Management
- Excellent work ethic
- Hardwood installation
- Floor leveling techniques
- Materials Handling
- Safe workplace procedures
- Trim work
- Waterproofing methods
- Expertise in Flooring Materials
- Subfloor leveling
- Surface Preparation
- Vinyl plank installation
- Existing floor removal
- Laminate Flooring Knowledge
- Estimate generation
- Moisture Testing Abilities
- Flooring substrate repair
- Project Estimation Techniques
- Demolition
- Waste Disposal Management
- Ceramic tile installation
- Hardwood Flooring Expertise
- Staircase Flooring Solutions
- Porcelain tile installation
- Measurement
- Crew oversight
- Design Consultation
- Computer Literacy
- Payment handling
- Mathematical Calculations
- Site evaluation
- Accurate Measurements
- Upselling strategies
- Industry trend awareness
- Product Demonstration
- Cost Estimation
- Flooring knowledge
- Proposal Development
- Interior design understanding
- Client follow-up
- Sales target achievement
- Strong Sales Techniques
- Technical Drawing Interpretation
- On-site consultation
- In-store sales
- Friendly and Helpful
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Problem-solving abilities
- Adaptable and Flexible
Golf, yard work, cleaning my vehicles, helping others
I like to " play " golf. I'm not the best golfer but I love to play anyways. I love to keep my grass cut and trimmed, pull weeds out of my flower beds, and keep my home maintained. Keeping my vehicles clean is another of my hobbies; nothing like a clean washed vehicle!
Timeline
CDL A OTR Truck Driver
Multiple
01.2022 - 10.2024
Owner
Trey’s Home Repair
01.2018 - 12.2021
Store Manager
Floors To Go By John Raper
10.1992 - 12.2017
GED -
Wake Technical Community College
Class A CDL - Commercial Drivers License
Millis Transfer Intitute
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