John Ratliff
Draper,VA
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover. Ambitious District Manager with experience administering and enhancing operations for multiple stores across Salem District (12 County's]. Talented marketer, team builder and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in Supply Chain management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Manager
Mancon
Salem, VA
06.2002 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
Store Manager
NAPA Auto Parts - Genuine Parts
Tazewell, VA
08.1998 - 07.2002
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
Tazewell High School
Tazewell, VA06-1988
Skills
- Leadership Development
- Projections Development
- Workforce Development
- Market Research
- Contract Management
- Recruiting and Hiring
- Customer Service
- Decision-Making
- Team Leadership
- Staffing oversight
- Policy Enforcement
- Attention to Detail
- Training and coaching
Certification
- ASE Certified in Automotive Parts
Timeline
District Manager
Mancon
06.2002 - Current
Store Manager
NAPA Auto Parts - Genuine Parts
08.1998 - 07.2002
High School Diploma -
Tazewell High School
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