JOHN RAUSTADT
Shakopee,MN
Summary
Dynamic IT leader with 25-plus years of proven results and a proven track record in team development, driving customer service excellence and effective outsourced vendor management. Adept at leading organizational change and strategic planning to align IT initiatives with business goals. Committed to leveraging extensive experience to deliver innovative solutions and foster high-performance teams in a challenging IT leadership role.
Overview
12
12
years of professional experience
Work History
SERVICE INTEGRATION MANAGER & RISK SPECIALIST
ALLIANZ LIFE
06.2018 - Current
- Corporate technical liaison between IT and all business units, ensuring seamless technology delivery and prompt resolution of escalated issues resolution to support business operations.
- Collaborative vendor management relationship and service level management for all work workplace services and service desk operations.
- Corporate service owner for Microsoft M365 productivity, mail and mobility services.
- Collaborative vendor governance for data center operations, including storage, backup, and compute systems, to ensure high availability and operational efficiency.
- Developed and enforced governance frameworks for workplace and IT service management, ensuring compliance with global organizational standards.
- Achieved seamless integration of systems by coordinating cross-functional teams.
- Improved operational efficiency with streamlined integration processes.
- Facilitated communication between stakeholders, ensuring alignment of integration goals.
- Conducted risk assessments to identify potential integration challenges.
- Oversaw vendor relationships to ensure timely delivery of integration components.
- Improved user satisfaction by addressing integration-related concerns promptly.
TECHNOLOGY LEADER
BLUE CROSS BLUE SHIELD OF MINNESOTA
10.2012 - 05.2018
- Spearheaded service desk operations, driving exceptional support experiences through streamlined processes and continuous improvement initiatives
- Directed end-to-end software distribution capability, ensuring secure delivery of applications across the enterprise
- Led storage and backup operations, optimizing data retention strategies and ensuring business continuity readiness
- Spearheaded service desk operations, driving exceptional support experiences through streamlined processes and continuous improvement initiatives
- Fostered strong relationship between technology team and managers to align efforts.
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
Education
Mass Communications & Public Relations
St. Cloud State University
St. Cloud, MNSkills
- Team leadership
- Process improvement
- Cross-functional collaboration
- Stakeholder communication
- Strategic planning
- Risk management
- Change management
- Data analysis
- Vendor management
- Vulnerability management
- Vendor management
- Budget management
- Quality control
- Operational efficiency
- Asset management
- Problem solving
Leadership Strengths
- Collaborative customer service excellence
- Organizational change management
- Innovative strategic planning
- Creative problem solving
- Decision-making
- Integrity
- Empathy
- Motivating teams
- Conflict resolution
Timeline
SERVICE INTEGRATION MANAGER & RISK SPECIALIST
ALLIANZ LIFE
06.2018 - Current
TECHNOLOGY LEADER
BLUE CROSS BLUE SHIELD OF MINNESOTA
10.2012 - 05.2018
Mass Communications & Public Relations
St. Cloud State University
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