John Ray
Sellersville,PA
Summary
Asset protection / loss prevention leader with a strong focus on reducing shrinkage and increasing associate awareness Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
35
35
years of professional experience
Work History
Food Service Aide
Sodexo Remote Sites (Grand View Health)
05.2023 - Current
- Assisted with inventory management, ensuring adequate stock levels and minimizing waste.
- Provided excellent customer service through friendly interactions and promptly addressing concerns or complaints.
- Upheld food safety standards by consistently monitoring temperatures and proper storage techniques.
- Boosted customer satisfaction scores through attentive service and accurate order fulfillment.
- Maintained a well-organized workspace, improving team efficiency during peak hours.
- Increased positive feedback from customers by going above and beyond in accommodating special requests whenever possible.
- Collaborated with kitchen staff to ensure timely delivery of high-quality meals to customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Developed and maintained positive relationships with customers to enhance service.
- Processed customer payments and balanced cash drawers.
Loss Prevention Manager
KMART (Sears Holding Corp.)
06.2013 - 06.2016
- Coordinate loss prevention operations (for 10 stores in assigned district) including investigation of cash shortages, safety regulations compliance, and shrink action planning
- Administer audits focused on high risk departments such as jewelry and electronics
- Monitor layaway and return to stock (RTS) functions
- Complete food safety tours to ensure compliance with standards of cleanliness
- Manage the processing of defective merchandise for credit collection and report generation
- Document theft cases
- Deliver safety and loss prevention training
- Apply knowledge of food safety, OSHA, and environmental laws
- Successfully minimized risks through creation of safety action plan
- Elevated emergency response procedures with the creation of emergency action plan as well as through overall testing of burglar and fire alarms
- Enhanced staff performance in the areas of theft detection and shoplifter detention through training.
Asset Protection Manager
WALMART
09.2011 - 12.2012
- Evaluated asset protection / loss prevention techniques at store that is part of leading global retail chain
- Created and implemented new strategies to improve results
- Conducted investigations and interviews
- Managed cases and recordkeeping
- Worked with local law enforcement and courts to initiate proceedings
- Managed physical security (access, CCTV, alarms, etc.)
- Significantly reduced shrinkage with investigation of internal theft, identifying vulnerabilities and creating new programs
- Delivered asset protection / loss prevention training to associates and managers, elevating awareness
- Ensured safer workplace by working with safety team to develop and implement new strategies.
Regional Loss Prevention Coordinator / Specialist
AMAZON.COM
10.2007 - 04.2011
- Led more than 20 security specialists and handled budget in excess of $670K, overseeing loss prevention at central location and 7 additional facilities
- Monitored inventory, protecting assets by investigating losses
- Managed physical security
- Created and managed case files
- Conducted vulnerability testing and identified opportunities for improvement
- Played key role in resolving internal theft cases valued at $130K and recovering $276K in lost goods to improve profits
- Improved organizational efficiency with Kaizen and 5S strategies and skillfully managed onsite and offsite teams.
Loss Prevention Officer
JC PENNEY
05.2007 - 10.2007
- Led loss prevention efforts, overseeing sales operation to identify and prevent losses
- Evaluated shopping floor and identified hazards, creating a safer shopping experience
- Worked with local law enforcement
- Kept case records
- Apprehended shoplifters, saving $25K by preventing losses
- Stopped fraudulent returns by creating a database to identify merchandise that did not originate from store.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
Police Officer
CITY OF HOUSTON POLICE DEPARTMENT
09.1989 - 10.2005
- Patrolled neighborhoods and answered dispatch calls
- Handled a variety of incidents, including robberies, homicides, assaults, thefts and traffic control
- Conducted investigations
- Liaised with citizens to coordinate assistance
- Recognized for exceptional performance with 2 Chief of Police Commendations, 3 Awards of Excellence, 2 Meritorious Service Awards and 5 other honors
- Gained valuable investigation and public relationship-building experience.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Education
No Degree -
Delaware Technical & Community College
Stanton, DelawareBachelor's in Applied Arts & Sciences -
Midwestern State University
Wichita Falls, TexasJohn Reid Interview & Interrogation Certification -
Wicklander-Zulawski
Phone Interview & Interrogation Course -
Wicklander-Zulawski
Skills
- Asset protection
- Loss prevention
- Operations management
- Internal theft prevention
- Policies & procedures
- Law enforcement
- Budgets & scheduling
- Awareness programs
- Physical security
- Workplace safety
- Risk management
- Vulnerability assessment
- Public speaking
- Recordkeeping
- Evidence collection
- Interviews
- Investigation techniques
- Cost Reduction
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
- Register operations
- Cash Handling Abilities
- Food safety knowledge
- Food storage practices
- Safe Food Handling
- Cash Register Operation
Websites
Team Leader
ASSET PROTECTION
Technology Skills
Expert-Level Microsoft Office Suite User
Manager
LOSS PREVENTION
Affiliations
- Volunteer at Church
Sports Cards, Genealogy
I truly enjoy the hobby of sports card collecting. This has been a hobby I have enjoyed since childhood that I have turned into a business.
I have also thoroughly enjoyed researching my family history.
Both of these hobbies I find both enjoyable and relaxing.
Timeline
Food Service Aide
Sodexo Remote Sites (Grand View Health)
05.2023 - Current
Loss Prevention Manager
KMART (Sears Holding Corp.)
06.2013 - 06.2016
Asset Protection Manager
WALMART
09.2011 - 12.2012
Regional Loss Prevention Coordinator / Specialist
AMAZON.COM
10.2007 - 04.2011
Loss Prevention Officer
JC PENNEY
05.2007 - 10.2007
Police Officer
CITY OF HOUSTON POLICE DEPARTMENT
09.1989 - 10.2005
No Degree -
Delaware Technical & Community College
Bachelor's in Applied Arts & Sciences -
Midwestern State University
John Reid Interview & Interrogation Certification -
Wicklander-Zulawski
Phone Interview & Interrogation Course -
Wicklander-Zulawski