Summary
Overview
Work History
Education
Skills
References
Training
Timeline
Generic
John Raymond Millano

John Raymond Millano

Lancaster,Ca

Summary

To secure a position as a Medical Biller and Coder where I can utilize my strong interpersonal skills and attention to detail to accurately assess and determine eligibility for state assistance programs. I am committed to providing compassionate and efficient service to clients while contributing positively to the company's mission and goals.

Overview

16
16
years of professional experience

Work History

Business Operations Team Leader and Patient Support

New York Family Dentistry HQ
05.2022 - Current
  • Supervise and mentor a team, oversee patient support operations, monitor team performance, provide training and development, and maintain client communication and collaboration.

Team Leader, Workforce Coordinator, and Appointment Administrator

Origo BPO Limited, Inc
06.2017 - 04.2022
  • Supervise team performance, provide training and coaching, handle escalations, manage workload distribution, motivate and engage team members, and handle client communication.

Customer Service Associate II

Convergys
04.2016 - 12.2016
  • Assist customers with billing, sales, and technical concerns, provide excellent customer service, and handle escalations.

Hauling Supervisor

San Miguel Brewery, Inc.
12.2015 - 03.2016
  • Manage the transfer of goods, ensure goods are received in good condition.

Trade Marketing Specialist

Bounty Agro Ventures, Inc.
03.2013 - 03.2015
  • Conduct trade check on assigned outlets, monitor marketing collaterals, provide updates on market prices, and formulate tactical programs.

Operations Manager

Balay Bistro Bar & Restaurant
07.2011 - 02.2013
  • Oversee daily operations, formulate programs/promos, handle recruitment, and ensure customer service is practiced.

Financial Service Advisor/ Banker

JP Morgan Chase Bank, Credit Cards Services
03.2009 - 04.2011
  • Research United States Federal Law and Credit Card Lending Act, process chargebacks, and assist with customer concerns.

Level II / Tier 2 Billing Research Analyst

NCO-RMH Teleservices Asia Pacific
03.2008 - 11.2008
  • Process billing issues, provide assistance in resolving issues, and handle billing-related inquiries.

Education

Medical Billing And Coding Course - Medical Insurance Coding

Vallejo Regional Education Center
Fairfield, CA
08.2024

Tertiary, BS Physical Therapy -

Virgen Milagrosa University

Secondary -

Our Lady of the Lilies Academy

Elementary -

Narciso Ramos Elementary School (formerly South Central School)

Teritary, BS Physical Therapy -

Virgen Milagrosa University

Secondary -

Our Lady of the Lilies Academy

Elementary -

Narciso Ramos Elementary School (formerly South Central School)

Advanced Computer Troubleshooting -

Magister Tutorial Management System
04.2003

Advanced Computer Troubleshooting -

Magister Tutorial Management System
04.2003

Basic and Advanced Life Support Training -

Philippine National Red Cross (PNRC)
04.2002

Basic and Advanced Life Support Training -

Philippine National Red Cross (PNRC)
04.2002

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • People Management
  • Coaching and Mentoring
  • Call Center Operations
  • Documentation And Reporting
  • Conflict Resolution

References

  • Ms. Ariana Santiago, Scheduling Team Leader and Patient Support, (917) 773-6046, New York Family Dentistry HQ, 9323 Ave L, Brooklyn, NY, 11236
  • Ms. Edith Lefebvre, Quality Analyst and Patient Support, (518) 813-3263, New York Family Dentistry HQ, 9323 Ave L, Brooklyn, NY, 11236
  • Ms. Caroline White, Call Quality Coach, (973) 805-0476, New York Family Dentistry HQ, 9323 Ave L, Brooklyn, NY, 11236

Training

  • Reach-out: Supervising Effectively - February 18, 2015
  • Customer Excellence Program - May 29, 2014
  • MS Excel Training - July 14, 2014
  • Roles of Effective Facilitators - July 19, 2006
  • Problem Solving Skills Training - July 27, 2006
  • Time Management and Effective Meetings - August 22, 2006
  • Conflict Management Workshop - December 14, 2006
  • A Manager's Guide to Communicating for Results - December 19, 2006
  • Performance Management and Coaching Essentials - December 22, 2006
  • Foundation Training for Managers - January 15, 2008
  • LEAD Transition | Principles For a Collaborative Workplace - January 30, 2008

Timeline

Business Operations Team Leader and Patient Support

New York Family Dentistry HQ
05.2022 - Current

Team Leader, Workforce Coordinator, and Appointment Administrator

Origo BPO Limited, Inc
06.2017 - 04.2022

Customer Service Associate II

Convergys
04.2016 - 12.2016

Hauling Supervisor

San Miguel Brewery, Inc.
12.2015 - 03.2016

Trade Marketing Specialist

Bounty Agro Ventures, Inc.
03.2013 - 03.2015

Operations Manager

Balay Bistro Bar & Restaurant
07.2011 - 02.2013

Financial Service Advisor/ Banker

JP Morgan Chase Bank, Credit Cards Services
03.2009 - 04.2011

Level II / Tier 2 Billing Research Analyst

NCO-RMH Teleservices Asia Pacific
03.2008 - 11.2008

Medical Billing And Coding Course - Medical Insurance Coding

Vallejo Regional Education Center

Tertiary, BS Physical Therapy -

Virgen Milagrosa University

Secondary -

Our Lady of the Lilies Academy

Elementary -

Narciso Ramos Elementary School (formerly South Central School)

Teritary, BS Physical Therapy -

Virgen Milagrosa University

Secondary -

Our Lady of the Lilies Academy

Elementary -

Narciso Ramos Elementary School (formerly South Central School)

Advanced Computer Troubleshooting -

Magister Tutorial Management System

Advanced Computer Troubleshooting -

Magister Tutorial Management System

Basic and Advanced Life Support Training -

Philippine National Red Cross (PNRC)

Basic and Advanced Life Support Training -

Philippine National Red Cross (PNRC)

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John Raymond Millano