John H. Read
Wylie
Summary
Highly accomplished Desktop Support Administrator with a verifiable track record of providing excellent, timely and accurate support of IT issued equipment and its application so that employees are able to perform their daily tasks. Experienced in computer support, IT requirements, current and future process documentation, and designing process and system improvements to increase productivity and reduce costs. Strong interpersonal skills, highly adept at communicating and developing relationships with 3rd party and direct vendors, as well as the needs of employees and their equipment/software requests. Demonstrated talent for analyzing problems and working with business users to determine innovative and efficient solutions to outstanding issues.
Overview
23
23
years of professional experience
Work History
Account Manager Information Systems
ZeOmega
05.2022 - 09.2025
- Maintained personnel records and updated internal databases to support document management.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Assisted over 100 clients daily by gaining remote access to computers and manipulating applications.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Provided on-site and remote technical support to users.
- Supported and maintained user account information.
- Installed new hardware and software, patched systems, and configured settings.
- Installed and maintained Windows/Mac and desktop software, service packs, patches, and anti-virus updates for clients.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Directly supported in-house service ticket software for non-emergency user-related issues.
Desktop Support III
Frontier Communications
10.2015 - 08.2016
- Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use
- Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components (Dell, HP, Lenovo laptops and desktops, Tablets, Thinkpads, Cisco phones)
- Update knowledge and skills to keep up with rapid advancements in computer technology
- Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
- Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications
- Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications
- Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation
- Analyze user needs and recommend appropriate hardware
- Administer support, direct deployment, and transition Texas based employees and equipment through Verizon to Frontier conversion (roughly 700 employees including surrounding offsite users)
- Manage and deploy Office 365 for new hires and existing users
- Contract
Desktop Services Administrator/Lead
ZeOmega, Inc.
03.2013 - 09.2015
- Provide maintenance and program installation support and service to approximately 150 employees (Corp Gmail, Microsoft office suite and products, SQL server, Development apps, Symantec AV products)
- Procure and manage business purchases (Microsoft licenses, user software, IP phones, corp mobile devices, server hardware, Wireless Access Points, printer support and setup)
- Provide technical support for computer software, hardware, printers, scanners and audio-visual equipment (Dell, HP, Lenovo, Cisco phones, Wireless AP’s, Xerox, Brother, Epson products)
- Prepare and manage IT budget
- Maintain existing vendor relationships for purchases, upgrades, contracts , internal and external equipment maintenance and services
- Develop and maintain relationships with potential vendors for product replacement, addition or upgrade
- Develop and maintain working relationships at all levels of the business unit
- Manage daily tasks, duties and projects of the desktop services team including time entry, project rollouts and training (Outlook to Gmail conversion, Verizon to Frontier conversion)
- Provide second level support with escalated tasks or tickets that cannot be resolved at the initial support faze
- Develop training material and train new hire employees during orientation on how to use their issued computers, software, internal applications, web related tools and the security procedures implemented by the IT team and management.
- Develop training materials and train current employees on changes to or new internal applications or tools
- Served as liaison to the vendors for scheduled maintenance and repair and upgrade of network equipment
- Assist the network support team with repairs, installation and maintenance of network equipment, cabling and storage equipment
Desktop Support Analyst; Computer/IT Services
UnitedHealthcare – StudentResources
12.2008 - 03.2013
- Provide maintenance and program installation support and service to approximately 600 employees
- Provide technical support for computer software, hardware, printers, scanners and audio-visual equipment
- Proficient in and maintained a working know of the following hardware and software tools
- Symantec Active Directory
- Deployment Console
- Adobe
- Microsoft Office and Exchange
- Quark
- HP and Dell desktops and laptops
- HP and Kodak scanners and printers
- Developed and maintained working relationships at all levels of the business unit
- Served as subject matter expert in multiple application areas
- Served as liaison to the vendors for scheduled maintenance and repair and upgrade of equipment
- Assisted the network support team with repairs, installation and maintenance of network equipment, cabling and storage equipment
Director of Hockey; Co-owner
Slapshot Hockey League and Pro Shop
04.2007 - 06.2009
- Develop and execute training camps, seminars, programs and aids for the dynamic youth hockey program
- Manage and supervise 30 employees
- Develop and maintain referee and scorekeeper schedules and salaries
- Order, maintain and oversee sales of equipment and inventory for pro shop
- Attend and staff a public relations booth at seminars and sports venues
- Schedule, organize and plan the hockey league schedule, games, tournaments, award ceremonies and small games for the hockey community
Security Analyst – Personal Protective Officer
Perot Group and Perot Systems
03.2003 - 11.2008
- Provide personal and corporate security and surveillance to maintain the safety and security of Mr. Ross Perot, Sr., Mr. Ross Perot, Jr., their associates, employees and facilities
- Served as Assistant Shift Lead and Assistant Security Administrator
- Formally trained in project management, leadership and security
- Trained and licensed for multiple firearms proficiency and safety
Education
Certificate of Completion - Fire Fighter, Emergency Medical Technician, Wildland and High Angle Rescue
North Texas Training Association
Farmers Branch, TX11.2000
High School Diploma - undefined
Immanuel Christian School
Ridgecrest, CA06.1998
Skills
- IT budget management
- Vendor management
- Software and hardware setup
- AP maintenance
- Corporate Gmail admin
- User training facilitation
- New hire onboarding
- Vendor partnership development
- Documentation of processes
- Active Directory
- Knowledgeable in various computing devices including laptops and tablets
- Project rollout management
- Experienced with Windows operating systems
- Corporate security management
- CCNA, MCSE pending (future completion)
- Office 365 and Exchange expertise
Timeline
Account Manager Information Systems
ZeOmega
05.2022 - 09.2025
Desktop Support III
Frontier Communications
10.2015 - 08.2016
Desktop Services Administrator/Lead
ZeOmega, Inc.
03.2013 - 09.2015
Desktop Support Analyst; Computer/IT Services
UnitedHealthcare – StudentResources
12.2008 - 03.2013
Director of Hockey; Co-owner
Slapshot Hockey League and Pro Shop
04.2007 - 06.2009
Security Analyst – Personal Protective Officer
Perot Group and Perot Systems
03.2003 - 11.2008
High School Diploma - undefined
Immanuel Christian School
Certificate of Completion - Fire Fighter, Emergency Medical Technician, Wildland and High Angle Rescue
North Texas Training Association
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