John Reece
Burlington,NC
Summary
Achieved significant improvements in operational efficiency and customer satisfaction at The Larson Group Peterbilt Of Greensboro by leveraging expert diagnostic skills and fostering strong team collaboration. Excelled in scheduling coordination and maintenance planning, surpassing monthly revenue targets consistently. Enhanced safety compliance and relationship building, contributing to a positive workplace culture and loyal client base.
Overview
17
17
years of professional experience
Work History
Service Forman
The Larson Group Peterbilt Of Greensboro
2023.09 - Current
- Managed warranty claims for customers in a timely manner, ensuring accurate documentation of repairs completed under warranty coverage conditions.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Organized regular team meetings to discuss progress on ongoing projects, address challenges faced in the field, share best practices among peers.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Streamlined repair processes by implementing efficient diagnostic procedures and troubleshooting techniques.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Contributed to company growth by consistently meeting or exceeding monthly revenue targets through effective job management and resource allocation.
- Collaborated with other departments to improve overall operational efficiency and customer satisfaction levels.
- Assisted in recruiting and training new team members, ensuring they were equipped with the necessary skills to excel within their roles.
- Reduced equipment downtime with proactive preventive maintenance programs and routine inspections.
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Enhanced team productivity by providing ongoing coaching, guidance, and support to service technicians.
- Increased customer satisfaction by addressing and resolving service-related issues promptly and efficiently.
- Strengthened employee morale through open communication channels, creating an inclusive workplace culture that valued individual contributions.
- Enhanced client trust by implementing transparent invoicing policies detailing labor charges and parts costs accurately.
- Coordinated emergency response efforts during critical incidents, directing resources as needed to prioritize safety while minimizing disruption to operations.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Service Technician
The Larson Group Peterbilt Of Greensboro
2007.11 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided technical support and maintenance services for range of computer hardware and software.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
No Degree - Architectural Engineering
Guilford Technical Community College
Jamestown, NC06.2001
High School Diploma -
Western Alamance High School
Elon, NC05.1999
Skills
- Tool management
- Task Delegation
- Scheduling Coordination
- Estimating costs
- Skilled Maintenance and Repair
- Attention to Detail
- Tools and Equipment Maintenance
- Dependable and Consistent
- Team Collaboration
- Hand and Power Tool Operation
- Adaptability and Flexibility
- Job Prioritizing
- Decision-Making
- Heavy Lifting
- Machinery Operations
- Professional Communication
- Employee Safety Training
- Safety Compliance
- Relationship Building
- Customer Relations
- Analytical and Critical Thinking
- Visual Inspection
- Stress Tolerance
- Worker Training
- Maintenance Planning
- Equipment Operation
- Conflict Resolution
- Materials and Labor Costing
- Schedule Management
- Hazard Monitoring and Management
- Work Area Inspection
- Personnel Management
- OSHA Compliance
- Repair Requirements Determination
- Work Estimation
- Mathematical Calculations
- Accident and Injury Investigation
- Assignment Delegation
- Hydraulic Press Operation
Timeline
Service Forman
The Larson Group Peterbilt Of Greensboro
2023.09 - Current
Service Technician
The Larson Group Peterbilt Of Greensboro
2007.11 - Current
No Degree - Architectural Engineering
Guilford Technical Community College
High School Diploma -
Western Alamance High School
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