Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Reed

De Pere

Summary

Dynamic Service Manager with a proven track record at Bergstrom Automotive, excelling in customer service management and team leadership. Enhanced service delivery through effective employee training and process improvements, resulting in increased customer satisfaction. Skilled in conflict resolution and workflow management, fostering a positive team environment and driving operational success.

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Qualified with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Service Manager

Bergstrom Automotive
09.2024 - 10.2025
  • Managed daily service operations, ensuring high-quality customer support and satisfaction.
  • Developed training materials for staff to enhance service delivery and efficiency.
  • Implemented process improvements resulting in streamlined service workflows.
  • Coordinated staff schedules to optimize resource allocation and service coverage.
  • Analyzed customer feedback to identify areas for improvement in service offerings.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

Service Manager

Service Motor Company
09.2023 - 08.2024
  • Resolved customer complaints promptly, maintaining positive relationships and loyalty.
  • Monitored inventory levels of parts and supplies to prevent service delays.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

Quicklane Manager

Witt Family Ford
10.2018 - 09.2023
  • Oversaw daily operations of Quick Lane, ensuring efficient workflow and service delivery.
  • Trained and mentored staff on effective service techniques and customer interactions.
  • Implemented process improvements to enhance service speed and customer satisfaction.
  • Managed inventory levels, coordinating with suppliers for timely replenishment of parts.
  • Developed training programs for new employees, enhancing team performance and service quality.
  • Analyzed customer feedback to identify areas for improvement in service offerings.
  • Ensured compliance with safety regulations and company policies within the Quick Lane department.
  • Provided ongoing mentorship to junior staff members who showed potential leadership qualities – grooming them for future management roles within the company.
  • Improved customer satisfaction by efficiently managing service appointments and prioritizing urgent vehicle repairs.
  • Coordinated with insurance companies to process claims quickly for accident-related repairs, minimizing downtime for affected customers.

Service Advisor

Place Automotive
02.2014 - 09.2018
  • Facilitated communication between customers and technicians to ensure accurate service recommendations.
  • Managed appointment scheduling, optimizing service team workflow and customer satisfaction.
  • Provided detailed explanations of services and repairs, enhancing customer understanding and trust.
  • Resolved customer inquiries and complaints, improving overall service experience and retention rates.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Police Officer

Pulaski Police Department
02.2011 - 02.2014
  • Enforced local laws and regulations to maintain public safety and order.
  • Responded promptly to emergency calls, assessing situations and deploying appropriate resources.
  • Conducted thorough investigations of incidents, gathering evidence and interviewing witnesses.
  • Collaborated with community organizations to develop crime prevention programs and initiatives.
  • Led community outreach efforts to build trust between police department and residents, enhancing communication channels.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.

Education

Associate of Science - Criminal Justice/Law Enforcement

NWTC
Green Bay, WI
08-2009

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Workplace safety

Languages

English
Native or Bilingual

Timeline

Service Manager

Bergstrom Automotive
09.2024 - 10.2025

Service Manager

Service Motor Company
09.2023 - 08.2024

Quicklane Manager

Witt Family Ford
10.2018 - 09.2023

Service Advisor

Place Automotive
02.2014 - 09.2018

Police Officer

Pulaski Police Department
02.2011 - 02.2014

Associate of Science - Criminal Justice/Law Enforcement

NWTC

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