John Renwall
Houston,TX
Summary
Focused Parts Manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 15+ years of progressive experience in field. Skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
15
15
years of professional experience
Work History
Regional HVAC Parts Manager
Johnson Controls
03.2020 - Current
- Manage Counter Sales, Warehouse and Shipping
- Oversee Work Production and Time Management with team members.
- Increased and Exceeded Yearly Revenue Expectations set forth by Company .
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Supervised and trained staff on product knowledge and customer service.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
Branch Manager
Jackson Supply Company
01.2019 - 01.2020
- Managed a team of 10-20 on a daily basis.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Utilized data-driven insights to inform decision-making processes, enabling informed choices that maximized resources and aligned with overall business objectives.
- Implemented systems and procedures to increase sales.
Houston Branch Manager
Heat Transfer Solutions
01.2017 - 01.2019
- Managed Counter Parts Team
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Operator
LBC Tank Storage
01.2017 - 01.2017
- Load and Unload bulk transport. Prepare and monitor vessel activities and transfers. Responsible for all operational manipulations concerning loading and unloading, if necessary.
- Assist with maintenance work, measurement of tank contents in case of doubt or on demand. Perform the work orders correctly,checking for accuracy and discrepancy in shipping information such as (time, tonnage, flow, product.
- Coordination of shipping activities with drivers, inform and discuss about work to be carried out and team leaders.
- Formulate proposals to improve the work (process), follow the safety instructions, work instructions and work permit.
- Wear the provided PPE, encourage colleagues to work safely, checking the workplace, working conditions and tools for safety, order and cleanliness.
- Put in place proposals to work more safely, reporting unsafe tools and unsafe situations, apply work instructions and correct use of forms
Branch Manager
Nordyne Distributing
01.2013 - 01.2016
- Responsible for total branch performance in accordance with company policy and procedures
- Create and execute the branch business plan
- Ensure store profitability and manage and develop branch personnel
- Plan, implement, and manages areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision
- Provide sound leadership for the branch and to exceed Customers Expectations' in providing the goods and services that the company offers to the industry.
Texas Parts Manager
Heat Transfer Solutions
01.2009 - 01.2013
- Rearranged Parts Department to better serve changing trends and keep workspaces organized.
- Hired to come and clean up the Department and grow the McQuay Part Sales in Texas
- In 3rd year increased Revenue for the Company from Nine-Hundred Thousand to 2M in Sales.
- Won numerous awards from McQuay for reaching sales goals and had been selected to sit in on their parts counsel
- Order inventory, process warranty claims, maintain a high level of customer service and satisfaction
- Responsible for 4 locations in Texas, (Houston, San Antonio, Austin and Dallas/Fort Worth).
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Education
Associate of Science - Auto Diesel Technology
Universal Technical Institute of Texas Inc
Houston, TX06.1995
High School Diploma -
Ross Sterling High School
Houston,TX05.1983
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Stock management
- Vendor Relations
- Inventory Auditing
- Returns processing
- Purchasing strategies
- Warehouse Operations
- Goal Setting
- Problem-Solving
- Hardworking and Reliable
- OSHA Compliance
- Microsoft Office
- Decision-Making
- Cost Tracking
- Status Reporting
- Energetic and Positive
- Lawson Systems
- Eclipse Systems
- Analytical and Critical Thinking
- Customer Relations
- Operations Management
Military Experience
U.S. Army, Honorably Discharged, 1984-01-01, 1987-12-31, PETROLEUM SUPPLY SPECIALIST, US ARMY, Primarily responsible for supervising and managing the reception, storage and shipping of bulk or packaged petroleum-based products. Duties performed by Soldiers in this MOS included: Receiving and storing bulk and package petroleum, oils, and lubricants products. Issuing and dispensing bulk fuels and water from storage and distribution facilities to using units. Selecting and submitting samples of petroleum, oils, and lubricants to laboratory for testing. Performed petroleum and water accounting duties. Operated equipment associated with petroleum and water distribution system and multi-product pipeline system. Fueled and defueled vehicles, aircraft, and stationary equipment. Took emergency precautions to prevent harm to self and facilities in event of petroleum spillage or fire. Assigned duties, spot checks work adequacy, and instructs and supervises subordinates in work techniques and procedures. Determined source of product contamination in storage areas and pipelines and directs reclamation and disposition for petroleum products. Assured adherence to safety procedures and ensures keeping of efficient, clean, and safe work environment. Supervised aircraft refueling and defueling operations., Spent 1 week at the corporate office taking a management training course., Twic card
Timeline
Regional HVAC Parts Manager
Johnson Controls
03.2020 - Current
Branch Manager
Jackson Supply Company
01.2019 - 01.2020
Houston Branch Manager
Heat Transfer Solutions
01.2017 - 01.2019
Operator
LBC Tank Storage
01.2017 - 01.2017
Branch Manager
Nordyne Distributing
01.2013 - 01.2016
Texas Parts Manager
Heat Transfer Solutions
01.2009 - 01.2013
Associate of Science - Auto Diesel Technology
Universal Technical Institute of Texas Inc
High School Diploma -
Ross Sterling High School