John Reynolds
Spring Hill,KS
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
Work History
Operations-Manager
MWI
08.2018 - 02.2024
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Westlake Ace Hardware
02.2011 - 07.2018
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
Operations and Administrative Manager
Lowes Home Improvment
09.1998 - 02.2011
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Updated reports, managed accounts, and generated reports for company database.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
No Degree - Business Management
JCCC
Overland Park05.1990
Skills
- Retail Operations Management
- Management Team Building
- P&L Management
- Building and Facility Management
- Regulatory Compliance
Timeline
Operations-Manager
MWI
08.2018 - 02.2024
General Manager
Westlake Ace Hardware
02.2011 - 07.2018
Operations and Administrative Manager
Lowes Home Improvment
09.1998 - 02.2011
No Degree - Business Management
JCCC
Similar Profiles
Joshua MartinJoshua Martin
Fitter at MWIFitter at MWI
Keira AllenKeira Allen
Slot Info Specialist at MWISlot Info Specialist at MWI
Daniel AlvarezDaniel Alvarez
Ironworker at MWIIronworker at MWI