John Reynolds
Newton,US
Summary
Dedicated and detail-oriented professional with diverse experience in diesel technology, account management, hospitality, and warehouse operations. Proficient in managing teams, providing exceptional customer service, and overseeing complex tasks in both industrial and office settings. Strong skills in problem-solving, team leadership, and communication, with a solid track record in improving operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Diesel Technician
Cummins
02.2023 - Current
- Build and assemble various diesel units in accordance with engineering specifications
- Collaborate with engineers to troubleshoot and resolve issues with prototype engines
- Perform regular equipment inspections, ensuring compliance with safety standards
- Maintain a clean and organized work environment, promoting safety and efficiency
- Operate hoists and forklifts safely (certified)
- Review and interpret blueprints and schematics for accurate engine assembly
Accounts Manager
Aarons’ Sales and Lease
06.2021 - 01.2023
- Managed financial data entry, reporting, and account documentation for customer accounts
- Conducted field visits to customer accounts, ensuring customer satisfaction and resolving issues
- Oversaw account payments, including processing overpayments and managing collections
- Coordinated merchandise deliveries and assembly, ensuring timely service to customers
Front Office Manager
TownePlace Suites Marriott
01.2020 - 03.2021
- Supervised front desk operations, ensuring efficient check-in/check-out processes
- Managed incoming reservations and handled guest complaints with professionalism and empathy
- Trained and supervised front desk staff, ensuring top-tier customer service
- Coordinated room availability and oversaw billing for guests, including third-party reservations
ICQA Associate
Amazon Fulfillment Center
09.2019 - 12.2019
- Operated forklifts to move inventory in a fast-paced warehouse environment
- Conducted inventory counts and quality control checks to ensure accuracy
- Assisted with general warehouse operations to maintain product flow and stock levels
Accounts Receivable / General Cashier
The Island
10.2018 - 08.2019
- Managed accounts for the hotel, including balancing AR and general ledgers
- Handled cash management, ensuring accurate cash flow into the hotel
- Reconciled credit card batches and coordinated gratuity for payroll
Front Office Supervisor
The Island
04.2018 - 10.2018
- Supervised night shift staff, ensuring operational efficiency and customer satisfaction
- Managed billing for third-party reservations and coordinated room availability
- Delivered exceptional guest services and handled guest complaints promptly
- Conducted new-hire interviews and onboarding for front office staff
Education
High School Diploma -
Buena Regional High School
Buena, NJ06.2012
Skills
- Forklift Operation
- Diesel Engine Assembly
- Inventory Management
- Guest Relations
- Upselling
- Customer Retention
- Team Supervision
- Staff Training
- Conflict Resolution
- Data Entry
- Office Management
- Accounts Receivable
- Billing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Effective Communication
- Interpersonal Skills
- Customer Relations
Certification
- Forklift Certification
- Driver's License
Additional Information
Strong problem-solving and critical thinking skills., Adaptable and able to work effectively under pressure., Values diversity and fosters inclusive work environments., Goal-oriented with a track record of exceeding performance targets.
Personal Information
Work Permit: Authorized to work in the US for any employer
Professionalreferences
Available upon request.
Timeline
Diesel Technician
Cummins
02.2023 - Current
Accounts Manager
Aarons’ Sales and Lease
06.2021 - 01.2023
Front Office Manager
TownePlace Suites Marriott
01.2020 - 03.2021
ICQA Associate
Amazon Fulfillment Center
09.2019 - 12.2019
Accounts Receivable / General Cashier
The Island
10.2018 - 08.2019
Front Office Supervisor
The Island
04.2018 - 10.2018
- Forklift Certification
- Driver's License
High School Diploma -
Buena Regional High School
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