John Rhey Banag
Charlotte,NC
Summary
Experienced professional with a strong background in provisioning and asset management, ready to take on a role focused on optimizing operational efficiency. Skilled in utilizing analytical abilities to streamline processes and improve data accuracy. Thrives in collaborative team settings and consistently delivers results in dynamic environments. Known for reliability, adaptability, and expertise in inventory control, database management, and cross-functional communication. Proficient in Epic system training, with a focus on effective knowledge transfer and ensuring user proficiency. Utilizes advanced instructional techniques to enhance learning experiences and promote system adoption. Demonstrated ability to foster collaborative environments and efficiently address user needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
JR. ACCOUNTS PROVISIONING ANALYST IT
Open Technology Systems LLC
02.2022 - Current
- Installed, configured and monitored new system features based on user needs
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Documented diagnostic results and supported root cause analysis and troubleshooting
- Facilitated product development with implementation of standard best practices
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions and requests
Member Service Representative (REMOTE)
S3 Shared Services Solutions LLC
11.2020 - Current
- Attending inbound and outbound calls
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Ensured all member engagements met regulatory standards.
Behavioral Technician
Carolina Center for ABA and Autism Treatment
02.2021 - 01.2022
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Oversaw management of data within EPIC for accurate record-keeping.
- Assisted with EPIC utilization and navigation.
- Gained expertise and certification in EPIC.
Financial Analyst III
Capital One - Philippines
05.2016 - 11.2019
- Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels
- Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties
- Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate
- Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes
- Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines
Education
BS - Clinical Psychology And Minor in Computer Science
03.2019
Conducted numerous Qualitative and Quantitative researches and were presented and recognized in Thailand and Japan Psychology associations.
Skills
- Customer service
- Computer literacy
- Epic software proficiency
- Microsoft excel
- Bilingual
- Auditing
- Power bi proficiency
- Active Directory proficiency
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
Certification
ITIL 4 Foundation
Languages
English
Full Professional
Tagalog (Filipino)
Native or Bilingual
Spanish
Limited Working
Timeline
JR. ACCOUNTS PROVISIONING ANALYST IT - Open Technology Systems LLC
02.2022 - Current
Behavioral Technician - Carolina Center for ABA and Autism Treatment
02.2021 - 01.2022
Member Service Representative (REMOTE) - S3 Shared Services Solutions LLC
11.2020 - Current
Financial Analyst III - Capital One - Philippines
05.2016 - 11.2019
Our Lady of Fatima University - BS, Clinical Psychology And Minor in Computer Science
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