Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Rhoades

Spring Hill

Summary

Dynamic Operations Manager with a proven track record at Ice Cold Air Auto Repair, excelling in team leadership and performance monitoring. Enhanced customer satisfaction through effective communication and implemented strategies that improved employee retention. Skilled in problem-solving and optimizing workflows, driving significant operational improvements and fostering a positive work environment.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

8
8
years of professional experience

Work History

Operations Manager

Ice Cold Air Auto Repair
10.2023 - 07.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Driver

Town of Cornish Highway Department
10.2021 - 08.2022
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Store Manager

O'Reilly Auto Parts
06.2017 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

High School Diploma -

Wallkill Senior High School
Wallkill, NY
06-1988

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Staff training
  • Policies and procedures implementation
  • Performance monitoring
  • Goal setting
  • Workflow optimization

Timeline

Operations Manager

Ice Cold Air Auto Repair
10.2023 - 07.2025

Driver

Town of Cornish Highway Department
10.2021 - 08.2022

Store Manager

O'Reilly Auto Parts
06.2017 - 10.2021

High School Diploma -

Wallkill Senior High School

Similar Profiles

CREATE PROFILE