Summary
Overview
Work History
Education
Skills
Timeline
Generic

John D. Rhodes

Germanton,NC

Summary

Dedicated financial services professional with advanced knowledge in financial markets and retirement plans with over 17 years experience. Committed to building client relationships with the goal of providing financial solutions that are in the best interest for clients. Skilled in resolving highly complex financial transactions for clients in a timely matter.

Overview

22
22
years of professional experience

Work History

Senior Registered Client Services Associate

Morgan Stanley
Winston-Salem, NC
10.2021 - Current
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Submitted trade requests for clients.
  • Worked with clients and beneficiaries to settle complex estates.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained records of client interactions, client notes, and other information.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities. Personally reached out to clients to offer our online services.
  • Reached out personally to onboard new clients, process transfer paperwork and set up new accounts.

Advisor Services Consultant

TIAA-CREF
Charlotte, NC
03.2014 - 11.2020
  • Work exclusively with outside advisors to promote the TIAA brand in order to build long-term relationships with goal of acquiring new assets.
  • Work with operations desk to complete task in a timely manner in order to achieve service level goals.
  • Responsible for inputting complex security transactions for clients.
  • Discuss distribution options with clients and assist the client fulfill their request.
  • Run retirement income scenarios then explain the pros and cons of each scenario.
  • Responsible for handling complex processing issues and making sure the issue is completed correctly.
  • Work with RIAs to establish that 3rd party advisory fee requests are correctly set up within our advisor services platform.

Wealth Management Consultant

TIAA-CREF
Charlotte, NC
04.2005 - 03.2014
  • Worked exclusively with high wealth clients with assets over $500,000.
  • Top Sales producer in 2013.
  • Worked with internal business partners to resolve client issues in a timely manner.
  • Mentored new team members to achieve a high level of excellence in order to make sure our client's expectations were met.
  • Worked to retain assets by making sure clients were aware of the facts before making a financial decision.
  • Educated clients on financial products and made recommendations after all suitability requirements had been done.

Sales Associate

Carolina Financial Professionals
Winston-Salem, NC
08.2003 - 02.2005
  • Worked with school district administrators to promote Carolina Financial Professionals.
  • Explained the importance of saving for retirement at school faculty meetings.
  • Explained how 403(b) plans work and helped teachers enroll when interested.
  • Marketed and sold long-term care insurance to school teachers.
  • Informed teachers the circumstances under which life insurance could work as a supplement to the state pension plan.

Education

Post Masters Certificate - Business Administration

University of North Carolina At Greensboro
Greensboro, NC

MBA -

University of North Carolina At Greensboro
Greensboro, NC

BS - Mechanical Engineering

North Carolina State University

Certifications: Series 7, Series 63 And Series 66 -

Licenses: NC Life, Accident And Health Insurance

Skills

  • Insurance Product Knowledge
  • Excellent Communication Skills
  • Capital Market Understanding
  • Relationship Building
  • Analytical Skills
  • Teamwork
  • Customer Service
  • Advanced Call Center Experience

Timeline

Senior Registered Client Services Associate

Morgan Stanley
10.2021 - Current

Advisor Services Consultant

TIAA-CREF
03.2014 - 11.2020

Wealth Management Consultant

TIAA-CREF
04.2005 - 03.2014

Sales Associate

Carolina Financial Professionals
08.2003 - 02.2005

Post Masters Certificate - Business Administration

University of North Carolina At Greensboro

MBA -

University of North Carolina At Greensboro

BS - Mechanical Engineering

North Carolina State University

Certifications: Series 7, Series 63 And Series 66 -

Licenses: NC Life, Accident And Health Insurance

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