John Richey

• Maintained the overnight operations for the second largest postal contractor in the country.
• Responsible for developing and maintaining relationships with USPS personnel across the country
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures. Measured results totaling 80% improvement for coached events
• Provided customer service and daily updates to hundreds of USPS facilities and private mailers across the entire country
• Identified and resolved unauthorized, unsafe, or ineffective practices
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and implemented strategies to maximize customer satisfaction
• Led hiring, onboarding and training of new hires to fulfill business requirements
• Analyzed and reported on key performance metrics to senior management
• Developed and maintained relationships with external vendors and suppliers
• Supervised operations staff and kept employees compliant with company policies and procedures
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Performed vehicle inspections to check adherence to rules, standards or regulations and issued violations for offenders
• Worked flexible hours across night, weekend, and holiday shifts

• Responsible for the management of dispatchers, driver managers, and drivers servicing USPS contracts valued
north of $25,000,000

• Maintained 95% on time performance across 12,000,000 annual miles
Responsible for the tracking and coordination with maintenance supervisors of roughly $50,000,000 in equipment.
This includes preventative maintenance and sale of retired equipment
•

• Responsible for developing and maintaining relationships with USPS personnel across the country
• Observed staff to review compliance and safety to minimize losses due to violations or damage.
Reduced worker accidents by implementing improved safety standards and monitoring procedures. Measured
results totaling 80% improvement for coached events
•

• Provided customer service and daily updates to hundreds of USPS facilities and private mailers across 13 states

Project Runner
Eisman & Russo, Jacksonville, FL August 2018 - April 2019

Prep Cook
• Traveled and worked alongside General Manager of the Southeast region
Set up multiple contracts upon award in short periods of time. Launched multiple operations with short notice.
Launching typically within two weeks, this includes hiring drivers, coordinating equipment acquisition and rental,
property acquisition, scheduling, and building job packages that are DOT & FMCSA compliant
•

• Direct supervision of driver managers with upwards of 200 class A CDL drivers
• Identified and resolved unauthorized, unsafe, or ineffective practices
Established positive and effective communication among unit staff and organization leadership, reducing
miscommunications, and missed deadlines.
•

• Developed and implemented strategies to maximize customer satisfaction
• Led hiring, onboarding and training of new hires to fulfill business requirements
• Analyzed and reported on key performance metrics to senior management
• Developed and maintained relationships with external vendors and suppliers
• Increased profit by streamlining operations
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Supervised operations staff and kept employees compliant with company policies and procedures
• Reported issues to higher management with great detail
• Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction
Performed vehicle inspections to check adherence to rules, standards or regulations and issued violations for
offenders
•

• Worked flexible hours across night, weekend, and holiday shifts

• Supervised within the 2018 clean up of Hurricane Irma in Jacksonville Florida and surrounding areas
• Duties included operational dispatch, supply chain management, supervision of debris removal and collection, fraud detection, QA/QC, data entry
• Worked on a variety of sub projects including, park restoration, waterway clearance
• Responsible for the acquisition, distribution, and collection of materials and supplies. Materials included safety gear, tools, and FEMA tickets for invoicing
• Oversaw training of new hires. Training included official FEMA procedures for debris removal, recording, and logging. Safety adhering to OSHA standards and company regulations
• Responded in real time to further damages post storm as needed to prevent congestion of road systems during clean up
• Coordinated with cross-functional teams to resolve project issues and mitigate risks
• Monitored project resources, identified risks and took corrective action as needed

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
• Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash
• Trained and assisted new kitchen staff members
• Followed orders from head chef to establish productive and timely preparation of meals
• Kept kitchen clean and organized by performing daily maintenance tasks
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
• Prepared foods for upwards of $5k-$20k in daily sales
• Communicated with event coordinators and facility management to obtain appropriate catering accommodations
• Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted
• Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals
• Followed strict standards for food handling and safety, minimizing risks to customers
• Managed opening and closing shift kitchen tasks

• Maintained well-organized mise en place to keep work consistent
• Signed for deliveries, checked items into inventory and stocked goods into proper locations
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef
• Ordered new ingredients and supplies to meet expected needs
• Trained new staff on food preparation and safety procedures
• Followed food safety practices and sanitation guidelines
• Operated food slicers, grinders and chopper in accordance with safety guidelines

• Controlled inventory costs by carefully managing portion control and reducing waste.
• Served consistent portions following recipes and control standards
• Supervised food presentation and plating to enhance visual appeal
• Monitored food inventory and supplies to prevent waste
• Assembled, stored and disposed of food using proper food handling, labeling and safety techniques
• Prepared different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests
• Measured and mixed ingredients according to precise recipes for best results
• Monitored food quality and presentation to maintain high standards

• Trained and assisted new kitchen staff members
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
• Kept kitchen clean and organized by performing daily maintenance tasks
• Trained and supervised cooking staff to expertly meet daily needs
• Promoted to CTI after 4 years of Cook
• CTI responsibilities included opening new stores, training staff on procedures, improving productivity at troubled stores.