John Ritter
Bonney Lake,WA
Summary
Dependable, Loyal and looking for long term opportunities Highly detail-oriented and professional manager, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Looking to relocate to the Portland Oregon or Vancouver Washington area.
Highly motivated and very fast learner.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Peak Machinery
01.2021 - 07.2024
- Performed duties of Manager, Service Advisor, Parts advisor and Fleet Coordinator.
- Traveled to 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Educated customers on proper maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough machine inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Increased efficiency and team productivity by promoting operational best practices.
- Supported drivers in resolving on-road issues, ensuring minimal disruption to delivery schedules.
- Communicated with customers daily about freight movements and delivery timetables.
- Scheduled and tracked movements of owned and rented equipment.
Branch Manager
Peak Machinery
09.2019 - 01.2021
- Performed duties of Branch Manager, Service Advisor and back up for Parts Advisor for the Club Car and Bobcat Brands
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined technician efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Ordered parts for customers, repair shops, and service departments for use on construction equipment.
Operations Manager
Peak Machinery
11.2017 - 08.2019
- Performed duties of Branch Manager, Service Advisor and back up for Parts Advisor for the Club Car and Bobcat Brands
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined technician efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Ordered parts for customers, repair shops, and service departments for use on construction equipment.
Service Advisor
Peak Machinery
02.2016 - 11.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper machine maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Dick Hannah Acura of Portland
10.2013 - 11.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper machine maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Sales and Service
Les Schwab Tire Center
09.2006 - 10.2013
- Wide range of customer service and sales tasks
- Change tires
- Full vehicle inspections
- Sales
- Helping customers complete their needs
- Resolve customer complaints
- Commercial route
- Inventory
- Order parts
- Apply knowledge of vehicle repair procedures
- Estimate cost, time, and materials needed for repairs
- Provide customer service
- Read repair work orders
- Read schematics and specifications
- Apply telephone communication as sales tool
- Balance invoices
- Perform bookkeeping functions
- Price merchandise.
Inventory Specialist
Expeditors Inc
09.2005 - 09.2006
- Cycle count inventory
- Pull orders
- Load and unload trucks
- Apply loading and unloading procedures
- Apply material moving procedures and processes
- Estimate angles and dimensions for loading and unloading
- Follow hazardous materials specifications
- Follow safety procedures
- Locate and retrieve merchandise from storage
- Maneuver heavy objects
- Operate forklift
- Organize goods and merchandise received into stock or inventory
- Secure load or cargo with bracing, padding, straps or tarps
- Use computers to enter, access and retrieve data
- Use dollies, hand trucks or wheelbarrows
- Work as a team member.
Warehouse Worker
Oregon Liquor Control Commission
03.2003 - 04.2005
- Apply loading and unloading procedures
- Apply material moving procedures and processes
- Estimate angles and dimensions for loading and unloading
- Follow hazardous materials specifications
- Follow safety procedures
- Locate and retrieve merchandise from storage
- Maneuver heavy objects
- Operate forklift
- Organize goods and merchandise received into stock or inventory
- Secure load or cargo with bracing, padding, straps or tarps
- Use computers to enter, access and retrieve data
- Use dollies, hand trucks or wheelbarrows
- Work as a team member.
Education
High school or equivalent -
Parkrose High School
Portland, OR01.2004
Skills
- Operational Efficiency
- Excellent time management skills
- Attention to Detail
- Proficient in MS Office
- Excellent interpersonal skills
- Staffing oversight
- Warehouse Management
- Maintenance Scheduling
- Forecasting
- Asset Management
- Knowledge of performance tracking
- Facility Management
- Budget knowledge
- Report writing experience
- Standard Operating Procedures
- Staff Supervision
- Inventory Monitoring
- Sales Support
- Teamwork and Collaboration
- Recruitment
Accomplishments
- Supervised team of 20 staff members.
- Service Department of the year 2017 and 2018
- Outstanding management performance 2021
- Learn computer systems very fast and became a company go to when help was needed.
Certification
Driver's License
Hobbies
- Slowpitch softball
- Golf
- Collect sports memorabilia
- hangout with my friends, family and dogs
Languages
English
Native or Bilingual
Timeline
Regional Operations Manager
Peak Machinery
01.2021 - 07.2024
Branch Manager
Peak Machinery
09.2019 - 01.2021
Operations Manager
Peak Machinery
11.2017 - 08.2019
Service Advisor
Peak Machinery
02.2016 - 11.2017
Service Advisor
Dick Hannah Acura of Portland
10.2013 - 11.2015
Sales and Service
Les Schwab Tire Center
09.2006 - 10.2013
Inventory Specialist
Expeditors Inc
09.2005 - 09.2006
Warehouse Worker
Oregon Liquor Control Commission
03.2003 - 04.2005
High school or equivalent -
Parkrose High School