Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Rivas

Beaverton,OR

Summary

I am a dedicated and versatile hospitality professional with experience in various roles, including Captain Waiter at Larchmont Yacht Club, Waiter/Janitor at The Garden City Hotel, and Crew Member at Domino’s Pizza. Throughout my career, I have honed my customer service skills, demonstrated attention to detail, and maintained a strong work ethic.

At Larchmont Yacht Club, I excelled as a Captain Waiter, providing exceptional service to club members and guests. I developed strong interpersonal skills, built rapport with patrons, and ensured a memorable dining experience. My ability to handle member preferences, coordinate service flow, and deliver personalized service contributed to the club’s reputation for excellence.

During my tenure at The Garden City Hotel, I fulfilled dual roles as a waiter and janitor, showcasing my versatility and adaptability. As a waiter, I mastered menu knowledge, offered recommendations, and consistently provided outstanding service. Simultaneously, I maintained cleanliness and hygiene standards as a janitor, ensuring a pleasant environment for guests and staff alike.

As a Crew Member at Domino’s Pizza, I thrived in a fast-paced, customer-focused setting. I demonstrated efficiency in pizza preparation, order taking, and delivery coordination. With a keen eye for detail, I consistently ensured accurate order assembly and timely delivery, enhancing customer satisfaction.

Throughout my diverse experiences, I have consistently prioritized customer service, maintained professionalism, and worked collaboratively with colleagues. I am adept at multitasking, problem-solving, and adapting to evolving demands. My commitment to excellence and my passion for providing exceptional hospitality makes me a valuable asset to any team.

With a strong foundation in the hospitality industry and a proven track record of success in various roles, I am now eager to leverage my skills and contribute to a new professional opportunity where I can continue to deliver exceptional service and exceed customer expectations.

Overview

1
1
year of professional experience

Work History

Crew Member

Domino's Pizza
04.2023 - Current

I currently work here as a part-time job
Role Description
Working as a crew member at Domino's Pizza involves being part of a fast-paced team responsible for delivering excellent customer service and preparing and delivering high-quality pizzas to customers. As a crew member, you will play a vital role in ensuring a positive experience for Domino's customers.

Here are some key responsibilities you may have:

1. Food preparation: Assisting with the preparation of pizza dough, toppings, and other ingredients according to Domino's standards and recipes. Ensuring that all food items are fresh, properly portioned, and ready for use.

2. Pizza making: Assembling pizzas with speed and accuracy, following specific instructions for each order. Applying the right toppings, sauces, and cheeses, and using appropriate cooking techniques to achieve a consistently delicious product.

3. Order taking: Answering phone calls or interacting with customers at the counter, taking their orders, and accurately entering them into the point-of-sale system. Providing friendly and efficient customer service while ensuring order accuracy.

4. Food safety and cleanliness: Adhering to proper food handling and safety procedures to maintain a clean and sanitary work environment. Following all health and safety regulations, including proper storage, handling, and disposal of food items.

5. Oven and equipment operation: Operating and maintaining pizza ovens, conveyor belts, and other kitchen equipment according to safety guidelines. Monitoring cooking times and temperatures to ensure pizzas are baked to perfection.

6. Packaging and order preparation: Packaging orders accurately and efficiently, including adding condiments, utensils, and any requested extras. Ensuring that orders are properly labeled and ready for delivery or pickup.

7. Delivery coordination: Assisting with organizing delivery orders, preparing delivery bags, and ensuring prompt and accurate delivery. Collaborating with delivery drivers to maintain efficient delivery schedules and resolve any issues that may arise.

8. Cleaning and restocking: Cleaning workstations, counters, and kitchen areas regularly to maintain cleanliness and sanitation standards. Restocking ingredients, supplies, and utensils as needed to ensure smooth operations during busy periods.

9. Customer service: Providing friendly and helpful customer service throughout the ordering process, addressing customer inquiries, and resolving any concerns or complaints promptly and professionally.

10. Teamwork and communication: Collaborating with other crew members and managers to ensure smooth workflow and efficient operations. Communicating effectively to coordinate tasks, prioritize orders, and deliver exceptional service.

Working as a crew member at Domino's Pizza requires a strong work ethic, attention to detail, and the ability to work well in a fast-paced environment. It's important to be customer-focused, possess good communication skills, and work effectively as part of a team. Your role is integral to ensuring that customers receive delicious pizzas and a positive experience with Domino's Pizza.

Captain Waiter

Larchmont Yacht Club
05.2022 - 02.2023

Working as a waiter at Larchmont Yacht Club in New York involves providing high-quality service to club members and guests in various dining areas within the club. As a waiter, your role is crucial in creating a welcoming and enjoyable experience for patrons.

Here are some key responsibilities you may have:

1. Member and guest interactions: Greeting members and guests, escorting them to their tables, and ensuring their comfort throughout their visit. Building rapport and maintaining a professional demeanor while attending to their needs.

2. Order taking and delivery: Assisting members and guests in selecting menu items, taking accurate orders, and relaying them promptly to the kitchen staff. Ensuring the timely delivery of food and beverages with attention to presentation and quality.

3. Menu knowledge: Familiarizing yourself with the club's menus, including daily specials, seasonal offerings, and any dietary restrictions or allergens. Being able to provide recommendations and answer questions about menu items.

4. Wine and beverage service: Demonstrating knowledge of the club's wine and beverage offerings, including wine pairings, cocktail options, and non-alcoholic alternatives. Serving drinks with expertise and professionalism.

5. Upselling and suggestive selling: Offering additional menu items, such as appetizers, desserts, or specialty drinks, to enhance the members' and guests' dining experience while increasing revenue for the club.

6. Payment handling: Presenting bills accurately, processing payments, and providing excellent customer service during the payment process. Adhering to the club's cash handling procedures and maintaining financial integrity.

7. Table maintenance: Monitoring tables throughout the meal, promptly clearing used dishes, and resetting tables for the next diners. Ensuring tables are clean, well-stocked, and properly arranged.

8. Member relations: Building positive relationships with club members, recognizing and remembering their preferences, and providing personalized service. Anticipating their needs and exceeding their expectations whenever possible.

9. Collaboration with colleagues: Working closely with other waitstaff, bartenders, and kitchen staff to ensure smooth service flow and timely delivery of orders. Communicating effectively to coordinate tasks and maintain a cohesive team environment.

10. Cleanliness and hygiene: Maintaining cleanliness and organization in dining areas, including tables, chairs, and service stations. Adhering to health and safety regulations to ensure a clean and safe environment for members and staff.

Working as a waiter at Larchmont Yacht Club in New York requires excellent interpersonal skills, attention to detail, and a passion for delivering exceptional service. It is essential to be well-groomed, professional, and able to work efficiently in a fast-paced, customer-focused environment. Your role plays a significant part in contributing to the overall dining experience and satisfaction of club members and guests.

Waiter

The Garden City Hotel
05.2022 - 02.2023

Working as a waiter at The Garden City Hotel in NY involves providing exceptional service to guests in the hotel's dining establishments. As a waiter, your primary responsibility is to ensure a pleasant dining experience for patrons.

Your tasks may include:

1. Greeting guests: Welcoming guests, seating them, and providing menus while maintaining a friendly and professional demeanor.

2. Taking orders: Assisting guests in selecting their meals and beverages, noting any special requests or dietary restrictions, and relaying the orders accurately to the kitchen staff.

3. Serving food and beverages: Delivering orders promptly and efficiently, ensuring proper presentation and maintaining quality standards.

4. Knowledge of menu items: Familiarizing yourself with the menu offerings, including ingredients, preparation methods, and recommended pairings, in order to provide helpful suggestions and answer any questions.

5. Upselling and suggestive selling: Offering additional menu items, such as appetizers, desserts, or specialty beverages, to enhance the guests' dining experience and increase sales.

6. Handling payments: Presenting bills, accepting payments, and providing accurate change or processing credit card transactions. Adhering to cash handling procedures and maintaining financial integrity.

7. Table maintenance: Monitoring tables throughout the meal, promptly clearing used dishes, and resetting tables for the next guests.

8. Addressing guest concerns: Responding promptly and professionally to guest feedback or concerns, ensuring their satisfaction and escalating issues to the appropriate personnel when necessary.

9. Collaboration with colleagues: Coordinating with other waitstaff, kitchen staff, and management to ensure smooth service and timely delivery of orders.

10. Cleanliness and hygiene: Maintaining a clean and organized work area, including tables, dining areas, and service stations. Adhering to health and safety guidelines to provide a safe environment for both guests and staff.

Working as a waiter at The Garden City Hotel in NY requires strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment. It's important to maintain a positive attitude, excellent communication skills, and a genuine desire to provide an exceptional dining experience for guests.

Education

High School Diploma -

Aloha High School
Beaverton, OR
06.2023

Skills

  • Restaurant Operation
  • Interactive Communication Skills
  • Cash Handling
  • Special Orders and Dietary Restrictions
  • Knowledge of various cleaning products and when to use them
  • Ability to clean and disinfect various surfaces

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Crew Member

Domino's Pizza
04.2023 - Current

Captain Waiter

Larchmont Yacht Club
05.2022 - 02.2023

Waiter

The Garden City Hotel
05.2022 - 02.2023

High School Diploma -

Aloha High School
John Rivas