John Rivera

• Greeted clients, checked them in for appointments, and scanned sensitive tax documents to ensure accurate and secure file management

• Responded to phone and in-person inquiries, providing detailed and courteous support to clients regarding appointments, documentation, and tax preparation questions

• Completed and submitted daily WIN reports and updated internal office metric documents, contributing to operational transparency and performance tracking

• Supervised new tax preparers, offering guidance and on-the-spot support to ensure smooth workflow and timely resolution of client or technical issues.

• Executed impeccable communication with studio control rooms, ensuring that every class began on time, members were guided into studios promptly, all technical issues were handled swiftly, and Peloton Instructors were escorted into class on their Marker.

• Collaborated effectively with each department through communication channels such as Slack and Gmail, guaranteeing efficient troubleshooting when needed, making sure all studios and green rooms were stocked at all times, and instructors' needs were met.

• Managed efficient data entry in regards to studio conditions, green room inventory, and member load in, allowing for seamless shift transitions.

• Promptly addressed client inquiries regarding room reservations, IT support, and directions, ensuring a superb experience for all clients visiting the facility.

• Provided clear and concise information to clients, fostering a customer-centric approach.

• Offered exceptional support to meeting planners and attendees during corporate events, conferences, and conventions, leading to many positive reviews and an increase in event bookings.