John Rizo

• Replaced damaged, missing, or defective parts with new and refurbished components.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concerns
• Inspected and tested equipment to locate worn and damaged parts.
• Certified Welder
• Ordered repair parts quickly to prevent delays in projects and repair work.
• Researched parts availability and pricing to stay on par with competitors and offer best services
• Order parts for All terminal needs. Gear , Power , Reefer, Genset, Chassis , Sweepers, & Maint dept.
• Work with procurement dept to provide proper

logistics of inventory

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected equipment to diagnose operational issues.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
• Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
• Explained diagnostic findings to customers and outlined repair or service options

• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Controlled costs by effectively negotiating with vendors, saving 10-30 % on budget per year
• Interacted well with customers to build connections and nurture relationships