John Roberts
Valley Cottage,NY
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets. Accomplished Sales Representative with career history marked by numerous sales awards, recognition, and recommendations. Track record of exceeding sales, service and client quotas. Successful experience as leader and mentor to junior sales professionals.
Overview
36
36
years of professional experience
Work History
Sales Representative
Mondelez International
Valley Cottage, NY
01.2017 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Retail Sales Merchandiser
Mondelez International
Valley Cottage, NY
10.2016 - 01.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales by offering advice on purchases and promoting additional products.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at 15 locations by following established planograms.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Store Manager
Best Market
Hartsdale, NY
01.2015 - 09.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
Assistant Store Manager
Mrs. Green's
Hartsdale, NY
12.2013 - 01.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Assistant Store Manager
The Fresh Market
Scarsdale, NY
01.2012 - 12.2013
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Produce Manager/Certified Trainer
The Fresh Market
Scarsdale, NY
06.2011 - 01.2012
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Coached and mentored new team members.
- Planned attractive produce displays, using color and texture to enhance.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Assistant Store Manager
A & P
Montvale, NJ
01.1985 - 08.2010
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
No Degree - Accounting
Chowan University
Murfreesboro, NCHigh School Diploma -
High Point Regional High School
Sussex, NJ06.1984
Skills
- Lead prospecting
- Network development
- Account servicing
- Staff Training
- Problem solving strength
- Strategic planning
- Customer Relations
Accomplishments
Circle of Champions winner 2017
Timeline
Sales Representative
Mondelez International
01.2017 - Current
Retail Sales Merchandiser
Mondelez International
10.2016 - 01.2017
Store Manager
Best Market
01.2015 - 09.2016
Assistant Store Manager
Mrs. Green's
12.2013 - 01.2015
Assistant Store Manager
The Fresh Market
01.2012 - 12.2013
Produce Manager/Certified Trainer
The Fresh Market
06.2011 - 01.2012
Assistant Store Manager
A & P
01.1985 - 08.2010
No Degree - Accounting
Chowan University
High School Diploma -
High Point Regional High School
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