John Roberts
Trophy Club
Summary
Proactive Compliance Administrator and with extensive experience managing regulatory compliance, optimizing internal processes, and enhancing service quality. Skilled in risk assessment, financial reporting, and customer service. Bringing strong analytical abilities, technical know-how, and a commitment to advancing organizational objectives. Knowledgeable professional with 11 years in compliance-related position.
Overview
48
48
years of professional experience
Work History
Compliance Administrator
DFW International Airport
2008.05 - 2019.12
- Maintained up-to-date knowledge of industry trends, emerging issues, and changes in regulations that could impact the organization''s compliance status.
- Established positive relationships with various contractors through open communication and prompt response to inquiries or concerns.
- Streamlined internal processes by updating and maintaining accurate compliance documentation.
- Assisted in developing risk assessment methodologies to identify potential areas of non-compliance.
- Calculated and developed the overhead rate for contractors at DFW airport.
Service Engineer
Sabre Company
1990.03 - 2008.11
- Installed, configured and tested equipment on specialized accounting platform.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Installed accounting systems in travel agencies and provided on-site assistance training.
Airport Station Manager
Braniff Airways
1986.09 - 1990.11
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
Loan Officer
Bi-Stone Savings & Loan
1982.03 - 1986.10
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Regional Controller
Braniff International Airways
1974.03 - 1982.03
- Assisted in planning efforts, providing accurate forecasts and valuable insights on regional performance trends.
- Increased financial transparency with well-structured monthly and quarterly reports for senior leadership.
- Enhanced financial reporting accuracy by streamlining month-end close processes and implementing automated systems.
- Negotiated favorable terms with vendors, resulting in cost savings that positively impacted the bottom line.
- Oversaw regional capital expenditure projects, ensuring timely completion within budget constraints while maximizing return on investment.
Internal Auditor
JCPenney
1971.07 - 1974.01
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Produced audit reports.
Education
Bachelor of Science - Accounting
Stephen F. Austin State University
Nacogdoches, TX06.1971
Skills
- Regulatory knowledge
- Investigation techniques
- Compliance Monitoring
- Accounting Principles
- Microsoft Word & Excel
Timeline
Compliance Administrator
DFW International Airport
2008.05 - 2019.12
Service Engineer
Sabre Company
1990.03 - 2008.11
Airport Station Manager
Braniff Airways
1986.09 - 1990.11
Loan Officer
Bi-Stone Savings & Loan
1982.03 - 1986.10
Regional Controller
Braniff International Airways
1974.03 - 1982.03
Internal Auditor
JCPenney
1971.07 - 1974.01
Bachelor of Science - Accounting
Stephen F. Austin State University
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