John Robinson
Summary
A young professional with high-volume experience in restaurant and entertainment management, including 8 years of exposure to traditional restaurant concepts. 4 years have been focused on Managing, learning and creating best practices to create positive work-culture while pushing the limits in operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Midnight Diner
06.2021 - Current
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Bartender
Puttshack
Atlanta, GA
06.2021 - Current
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Hourly Manager
Topgolf
Charlotte, NC
08.2018 - 01.2019
- Developed staff that provides hospitable, professional service that adheres to policies and business initiatives
- Streamlined productivity initiatives by ensuring compliance with restaurant protocols
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs.
Special Projects Trainer
Topgolf
Dallas, TX
05.2017 - 08.2018
- Made recommendations for future company growth within each individual market on the east coast reporting to individual directors and national directors
- Built customer and associate confidence by actively listening to their concerns and giving appropriate feedback
- Developed and created training material for new procedures
- Implemented new procedures - including classroom training, hands-on learning processes, and post-implementation observation.
Education
LEADERSHIP WORKSHOP -
01.2017
Train the trainer -
Skills
- Multi-site operations
- Systems implementation
- Process improvement strategies
- Training and development
- Microsoft Word
- Excel
- Motivating Team
- Public Speaking
- Suggestive Selling
- Team training and development
- Creative Mixology
- Wine and liquor expertise
- Excellent judgment
Accomplishments
- Collaborate with executive-level team members to overhaul and restructure operational efficiency, with a total investment of 12+ million, results increased revenue by 10-12%.
- Completed 16 systems conversions over a 15-month period maximizing net profits and overall guest satisfaction ratings increased within each venue.
- Facilitated and directly developed over 3000+ Topgolf associates leading to 5 successful venue openings each averaging anywhere from 15-25 million annually in revenue.
Timeline
Manager
Midnight Diner
06.2021 - Current
Bartender
Puttshack
06.2021 - Current
Hourly Manager
Topgolf
08.2018 - 01.2019
Special Projects Trainer
Topgolf
05.2017 - 08.2018