John Robinson
Disneyland Resort
Fullerton,CA
Summary
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
12
years of professional experience
Work History
Disneyland Waiter
10 Years 6 Months- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat visits.
- Demonstrated menu knowledge by effectively communicating specials and recommendations to patrons.
- Collaborated with kitchen staff to deliver timely and accurate food orders, enhancing operational efficiency.
- Managed dining area cleanliness and organization, contributing to a welcoming atmosphere for guests.
- Adapted quickly to changing guest needs, ensuring seamless service during peak dining periods.
- Engaged with guests to create memorable experiences, fostering positive relationships for return visits.
Dishwasher
1 Year 10 Months- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand
- Maintained clean and orderly kitchen work areas, equipment, and utensils to support efficient kitchen operations
- Place clean dishes, utensils, or cooking equipment in storage areas
- Sorted and removed trash to ensure a hygienic and organized workspace
- Engaged in regular communication with supervisors and peers to coordinate tasks effectively.
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
Sales Associate
5 Months- Provided excellent customer service
- Processed Check and Credit Card Payments
- Organized and stocked shelves with products to ensure availability for customers
- Maintained accuracy of cash drawer, ensuring balanced transactions
- Processed check and credit card payments efficiently to enhance customer experience
- Maintained a clean work environment
- Conducted training sessions for new employees on company policies and procedures
- Assisted customers in selecting products, enhancing their shopping experience and ensuring satisfaction.
- Managed inventory levels, restocking shelves to maintain product availability and organization.
Runner
1 Year- Delivered exceptional customer service to enhance dining experience
- Ensured a clean, organized work environment to support operational efficiency
- Supported servers in greeting, serving, and clearing tables to streamline service
- Packaged leftover food for customer takeout orders
- Served food and replenished beverages for customers
- Cleared tables of debris and maintained clean floors in dining area
- Coordinated timely delivery of food and beverages to customers, enhancing dining experience.
- Maintained cleanliness and organization of dining areas, ensuring compliance with safety standards.
Runner
2 Months- Delivered exceptional customer service to enhance guest satisfaction
- Ensured clean and professional work environment to support operational efficiency
- Assisted servers with greeting, serving and cleaning customer tables
- Supported servers in greeting, serving, and cleaning tables to improve overall dining experience
- Maintained a clean and professional work environment
- Kept floors and tables cleaned for next customers
- Assisted kitchen staff during peak hours, improving workflow efficiency and service speed.
- Collaborated with team members to streamline order processing, reducing wait times for patrons.
Education
Associate of Science - Plant Sciences
Associate of Science - Ornamental Horticulture
- Orange County Rare Fruit Growers Scholarship Recipient
No Degree - General Studies
No Degree - Music Education
High School Diploma
Skills
Customer service
Cleaning and sanitizing
Attention to detail
Time management
Multitasking capabilities
Food safety practices
Teamwork and collaboration
Problem-solving skills
Strong work ethic
Accomplishments
- Eagle Scout – Boy Scouts of America
- Most Talented Musician East Coast Region NC – Busch Gardens Festival
Timeline
Disneyland Waiter
Disneyland Resort
03.2016 - Current
Dishwasher
Disneyland Resort
03.2016 - 01.2018
Sales Associate
Ace Hardware
04.2015 - 09.2015
Runner
PF Chang's
09.2014 - 11.2014
Runner
Pamlico Jack
07.2014 - 07.2015
California State Polytechnic University, Pomona
Associate of Science from Plant Sciences
Fullerton College
Associate of Science from Ornamental Horticulture
College of Albemarle
No Degree from General Studies
Berklee College of Music
No Degree from Music Education
Manteo High School
High School Diploma