John Rocha
LAREDO
Summary
I have experience in transportation, logistics, customer service, retail, and education. I've worked as a dispatcher, a customer service representative handling dispute cases, a cashier, and a substitute teacher. These roles have helped me develop strong communication, problem-solving, time management, and organizational skills while working in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Logistics Coordinator
Stevenson Transport
02.2025 - 03.2026
- Coordinated shipments, ensuring timely delivery and adherence to schedules.
- Monitored inventory levels, facilitating accurate stock management and replenishment.
- Assisted with documentation preparation for freight and customs compliance.
- Communicated effectively with carriers and vendors to resolve logistical challenges.
Dispatcher
Super Transport International
04.2024 - 12.2024
- Coordinated shipments and deliveries, optimizing routing for efficiency.
- Managed communication between drivers and clients to ensure timely updates.
- Utilized dispatch software to track vehicle locations and delivery status.
- Resolved logistical issues promptly, maintaining operational flow and customer satisfaction.
Customer Service Representative
Concentrix
10.2022 - 06.2023
- Investigated and processed Apple Card transaction disputes in accordance with company policies.
- Assisted customers with billing concerns and explained the dispute resolution process.
- Reviewed account information and transaction details to determine appropriate next steps.
- Used multiple computer systems to research accounts and manage dispute cases.
- Provided professional customer service while resolving complex account issues in a fast-paced environment.
Substitute Teacher
Laredo Independent School District
08.2020 - 05.2021
- Delivered engaging lesson plans to ensure effective student learning and participation.
- Adapted instructional materials to meet diverse learning needs and classroom dynamics.
- Managed classroom behavior and maintained a positive learning environment for all students.
- Collaborated with teachers to develop strategies for student support and academic achievement.
Cashier
Walmart
06.2018 - 01.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash management duties, including balancing tills at the end of shifts for accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Science
Laredo College
Laredo, TX 05.2001 -
Bachelor of Science - Physical Education Teaching And Coaching
Tamiu International University
Laredo, TX 05.2001 -
High School Diploma -
J.W. Nixon High School
Laredo, TX 05.2001 -
Skills
Problem-solving
Decision-making
Logistics analysis
Customer service
Critical thinking
Accomplishments
- Resolved product issue through consumer testing.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Trained and mentored 5 employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
First Aid/CPR Certified
Timeline
Logistics Coordinator
Stevenson Transport
02.2025 - 03.2026
Dispatcher
Super Transport International
04.2024 - 12.2024
Customer Service Representative
Concentrix
10.2022 - 06.2023
Substitute Teacher
Laredo Independent School District
08.2020 - 05.2021
Cashier
Walmart
06.2018 - 01.2019
Bachelor of Science - Physical Education Teaching And Coaching
Tamiu International University
05.2001 -
Associate of Science - Science
Laredo College
05.2001 -
High School Diploma -
J.W. Nixon High School
05.2001 -