John Rodrigues
Westport,MA
Summary
Dynamic professional with extensive experience as a Firefighter at Fall River Fire Dept, skilled in structural firefighting and first aid. Proven ability to enhance operational efficiency and foster teamwork. Adept at policy analysis and underwriting principles, delivering tailored insurance solutions that elevate client satisfaction. Resilient under pressure, committed to excellence in emergency response. Capable [Desired Position] with proven track record in managing successful agency operations. Expertly led teams to achieve client satisfaction and business growth. Demonstrated leadership and strategic planning skills to drive results. Experienced with managing agency operations to ensure client satisfaction and business growth. Utilizes leadership and strategic planning skills to drive results. Track record of fostering team collaboration and adapting to dynamic business environments.
Overview
23
23
years of professional experience
Work History
Firefighter
Fall River Fire Dept
01.2002 - 02.2025
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
Agency Owner/Insurance Producer
Allstate Insurance Co
12.2013 - 05.2024
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Implemented marketing strategies to generate new leads and expand the client base.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Complied with [Type] laws and funding requirements at each level of government from local to federal.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Created annual budgets and monthly expenditure reports for different offices and departments.
- Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
- Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Developed custom insurance solutions tailored to individual clients'' unique needs for increased satisfaction and loyalty.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
Education
License Real Estate Broker
License Emt
License Insurance Property Causuaty
License Life And Health Insurance
Skills
- Structural firefighting
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Policy analysis
- Underwriting principles
Timeline
Agency Owner/Insurance Producer
Allstate Insurance Co
12.2013 - 05.2024
Firefighter
Fall River Fire Dept
01.2002 - 02.2025
License Real Estate Broker
License Emt
License Insurance Property Causuaty
License Life And Health Insurance
Similar Profiles
GARY MARTINSGARY MARTINS
Professional Firefighter at Fall River Fire DepartmentProfessional Firefighter at Fall River Fire Department
Michaela CousineauMichaela Cousineau
Ice Cream Server at The Historic Carousel of Fall RiverIce Cream Server at The Historic Carousel of Fall River
Jarrett LeneaughJarrett Leneaugh
CNA at Fall River Health ServicesCNA at Fall River Health Services