John Rodriguez
Aliso Viejo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and devoted to giving every customer a positive and memorable luxury experience.
Professional advisor with significant experience in providing strategic guidance and actionable insights. Skilled in team collaboration, driving results, and adapting to evolving challenges. Expertise in client relationship management, problem-solving, and decision-making. Known for reliability, leadership, and fostering results-oriented environment.
Overview
20
20
years of professional experience
Work History
Rolex Lead Advisor
The 1916 Company
06.2016 - Current
- Greet and assist customers, identifying their needs by asking questions and engaging clients. Cultivating new clientele and constantly nurturing current client relationships to build sales.
- Processing sales with SalesForce software including with cash, credit card, wire and pay-by-link.
- Staying up-to-date on Rolex Training app; Completing training modules and passing all tests successfully throughout the year. Ensuring I am current on product knowledge and new releases.
- Responsible for for answering all Rolex email Inquiries-by customers-for the boutique in a timely, professional and informative manner as per Rolex guidelines.
- Assist with annual inventory by utilizing daily counts and follow up if any issues should arise. Then partner with store management to correct any discrepancies.
- Read all security alert emails and follow all guidelines to ensure a safe environment on the selling floor while also deterring any theft.
Senior Debt Specialist
Student Loan Advocates
10.2015 - 06.2016
- Analyze client situation; debt amount, debt status, income and household size.
- Determine what options client has available to them then discuss and advise options that work best for their specific needs to get them in a plan that is realistic and affordable.
- Keep and manage all information/records of customers in a secure database per company standards.
- Stay current with all staff trainings to ensure all work is per company, state and federal guidelines.
Sales Manager to Store Manager
Montblanc
10.2007 - 09.2015
- Drive sales, direct/delegate sales floor activities including; clienteling, areas of responsibility, and basic business needs.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Strong focus on store operations that included; supply ordering, mdse requests, scheduling, transfers, payroll, sales tracking, corrective actions/writeups and all phases of inventory process and preparation.
- Supported staff training, development and evaluation. Also responsible for, all on-board training of new employees.
- In 2015 was promoted from Sales Manager in Costa Mesa to Store Manager in Cabazon/Outlet. Responsibilities were basically the same.
Store Manager
Coach
05.2006 - 10.2007
- Drive sales through team development. Train staff on customer service, product knowledge, clienteling and maintaining a healthy and competitive team sprit.
- Maintain day-today store operations; Payroll, scheduling, supply orders, reconciled cash and make bank deposits.
- Organize visual strategy by assigning areas-of-responsibility to Asst manager and Sales Associates.
- All phases of inventory process and preparation.
- Recruit, develop and train new associates.
- Write associate reviews and if necessary write and implement action plans and follow-up conversations.
Education
High School Diploma -
Azusa High School
Azusa, CASkills
- High-end client relations
- Proven leadership experience
- Effective listening skills
- Strong interpersonal skills
- Relationship building
- Dedicated professional attitude
- Strong organizational abilities
- Optimistic mindset
Education and Training
other
Timeline
Rolex Lead Advisor
The 1916 Company
06.2016 - Current
Senior Debt Specialist
Student Loan Advocates
10.2015 - 06.2016
Sales Manager to Store Manager
Montblanc
10.2007 - 09.2015
Store Manager
Coach
05.2006 - 10.2007
High School Diploma -
Azusa High School