John Rohr

Chick-fil-A CLPH

05.2022 - 04.2024

Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervised day-to-day operations to meet performance, quality and service expectations.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.