John Rohr
Portage
Summary
Dynamic Senior Retail Systems Technician at SpartanNash with a proven track record in optimizing system efficiency and enhancing team collaboration. Skilled in network troubleshooting and problem-solving, I successfully improved hardware configurations and provided exceptional support, ensuring seamless operations and high customer satisfaction. Dependable team player committed to driving results.
Experienced with system diagnostics, repairs, and upgrades essential for maintaining operational integrity. Utilizes technical expertise to troubleshoot and resolve system issues promptly, ensuring minimal downtime. Knowledge of network configurations, hardware installations, and software management to support seamless system performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
SENIOR RETAIL SYSTEMS TECHNICIAN
SPARTANNASH
08.1991 - 05.2025
- Submitted daily paperwork to record completed jobs and related information.
- Improved system efficiency by optimizing hardware and software configurations.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Enhanced team collaboration by deploying and maintaining unified communication platforms across departments.
- Coordinate the timely repair of EPS equipment, label printers and handheld devices; track equipment received for repair, document repairs needed, facilitate repairs with necessary vendor(s), send equipment for repair, and track the receipt and repairs for the fixed equipment.
- Administer the Service Desk Express (SDE) system database to ensure accurate inventory tracking to include new inventory parts, moving inventory, assigning incoming parts to accurate store location, and updating the setup/vendor of parts in the event of changes.
- Provide reports for customer billing based on inventory location.
- Maintain appropriate inventory levels to ensure parts are available as needed and order parts for retail technicians/retail locations.
- Verify pricing through quote process and assist with negotiating prices and/or new vendors working with department management accordingly.
- Provide basic support to end users to ensure optimal utilization of business systems and may provide training to cross-functional IT associates.
- Assist IT team members by staging and setting up equipment for projects as requested.
- Responsible to install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment.
- The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks, servers, printers and modems.
- Troubleshoot, identify, analyze, resolve and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines.
- Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
- Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
- Provide technical support and training to end users to ensure optimal utilization of business system.
- May provide training to other IT associates. Identify, analyze, and repair product issues; order and replace parts as needed.
- Determine and recommend products or services to best fit the customer's needs.
- Make recommendations on system development, improvements, optimization or support efforts to minimize cost.
Education
Computer Science
Davenport University
Grand Rapids, MI05-2003
Skills
- Network troubleshooting
- Remote support
- Help desk support
- Desktop support
- Wireless networking
- Hardware installation
- System upgrades
- IT documentation
- System maintenance
- Security protocols
- Hardware diagnostics
- Software configuration
- Network administration
- Problem-solving abilities
- Attention to detail
- Time management
- Dependable and responsible
- Teamwork and collaboration
- Multitasking
Timeline
SENIOR RETAIL SYSTEMS TECHNICIAN
SPARTANNASH
08.1991 - 05.2025
Computer Science
Davenport University
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