John Roiger

• Diagnosed and repaired structural, mechanical, and cosmetic issues in all aspects of home construction from foundation to final fit and finish to ensure a quality product for the final home owner.
• Coordinated and carried out all aspects of prebuilt home installation, weather tighting, and final finish to a complete turn key handover.
• Conducted routine maintenance and inspections of service vehicle, trailer, and tools to enhance reliability and longevity.
• Collaborated with team members to troubleshoot complex technical problems effectively.
• Trained other service technicians and plant employees on best practices for proper product installation and performance.
• Coordinated with homeowners and dealerships to schedule and complete on site service work.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of home features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Collaborated with other service techs, dealerships, and on site contractors to complete complex installations and repairs, ensuring seamless work site flow and efficiency.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Managed inventory of parts and tools to streamline repair processes and reduce downtime.
• Maintained documentation of service activities, ensuring compliance with industry standards.
• Developed customer relationships through effective communication and prompt service resolutions.

Volunteer Firefighter for the City of Clements

10 years as Training Officer training firefighter skills

5 years as a Nationally Registered EMT volunteering on 2 seperate ambulance services - City of Springfield and City of Morgan

As the owner of a construction company that specialized in prebuilt home installation, new construction, and remodeling, I had complete oversite and control of all aspects of the business including but not limited to;

* Employee hiring, management and training

* Estimate and proposal generation

* Licensing and permitting

* Billing

* Record keeping

* Vehicle, equipment, and tool purchase and maintenance

* Material purchasing

* Continuing education

* Product installation

* Onsite operations and coordination

* Develop and build custom installation equipment

* Subcontractor hiring and oversight

* Quality control

* Code compliance

* Safety compliance

* Build and develop costumer/client relations

I was hired to this position to research and develop a complete post delivery inspection and repair program for manufactured housing, intended to create a higher quality product, reduce repetitive service issues, reduce service costs, reduce work order backlogs, and improve customers satisfaction. After implementing the program, train other service technicians on the program and proper repair procedures. Other aspects of the position included but were not limited to:

• Streamlined troubleshooting processes for increased efficiency and reduced service times.
• Acted as a liaison between customers and plant departments within the corporation to ensure effective resolution of complex issues.
• Identified recurring technical issues, providing feedback to improve product quality and minimize future problems.
• Collaborated with team members to improve overall customer service experience.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Diagnosed and resolved customer technical issues efficiently, enhancing user satisfaction.
• Trained new team members on customer service protocols and technical procedures.
• Implemented process improvements that streamlined workflow and reduced response times.
• Analyzed customer feedback to identify trends and improve service quality initiatives.
• Collaborated with plant supervisors and management to communicate customer needs and influence product enhancements.
• Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
• Developed strong relationships with clients, leading to increased loyalty and retention rates.
• Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
• Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
• Provided remote support to customers, diagnosing and resolving technical issues effectively.
• Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
• Delivered exceptional customer service through clear communication and empathy during challenging situations.
• Managed timely and effective replacement of damaged or missing products.
• Trained staff on operating procedures and company services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Cross-trained and backed up other customer service technicians.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
• Conducted routine maintenance checks on heating and cooling units to enhance efficiency.
• Installed, calibrated, and serviced various HVAC equipment following industry standards.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
• Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
• Repaired and replaced motors, bearings and belts.
• Worked overtime, holidays and weekends to accommodate company needs.
• Traveled to job sites for both scheduled and emergency appointments.
• Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
• Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
• Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
• Repaired and replaced faulty motors, blowers, switches and compressor units.
• Troubleshot and diagnosed issues with HVAC units.
• Diagnosed plumbing issues using advanced tools and techniques for efficient problem resolution.
• Repaired plumbing systems, components, and equipment.
• Installed valves, hangers, supports, and flanges inside piping systems.
• Installed new piping systems in various types of buildings following local building codes and regulations.
• Measured, threaded, and cut materials to correct angles.
• Selected type and size of piping required for each project.
• Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
• Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
• Diagnosed and repaired variety of issues, from simple leaks to complex system malfunctions.
• Enhanced team performance by implementing new technologies and tools for plumbing repairs.
• Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
• Fabricated piping pieces and components in line with design specifications for each system.