John Rollins
Amarillo,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
17
17
years of professional experience
Work History
Senior Service Technician
Burroughs
04.2015 - Current
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
Field Service Professional
Vivint
02.2013 - 05.2015
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Discussed and recommended service options with customers and explained costs involved.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10,000.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Developed and implemented customized service plans to meet customer needs.
Senior Environmental Scientist
Envirotech
07.2010 - 01.2013
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Gathered environmental data detailing water, air and soil contaminations.
- Conducted hazardous waste management studies.
- Completed permit applications and maintained environmental permits.
- Interpreted test data to determine whether contamination existed in accordance with environmental laws.
- Prepared detailed scientific reports or presentations based on findings.
- Formulated and implemented long-range plans for environmental programs.
- Performed environmental site assessments and provided remediation recommendations.
- Conducted air quality monitoring and analysis of air pollutants.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Site Supervisor Tech II
IPR*EMS
04.2007 - 06.2010
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Worked with personnel and managers to meet strict timelines.
- Developed and maintained positive relationships with clients and other stakeholders.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Inspected equipment and tools used for safe operation.
- Provided feedback to workers on job performance and safety procedures.
Education
Bachelor of Science - Mass Communication
West Texas A&M University
Canyon, TXSkills
- Electrical Systems
- Remote Support
- Precision measuring
- System Installation
- Waste Management
- Security Systems
- Telecommunications
- Mechanical Aptitude
- Hardware Repair
- Vehicle Maintenance
- Facility Management
- Machine Operation
Timeline
Senior Service Technician
Burroughs
04.2015 - Current
Field Service Professional
Vivint
02.2013 - 05.2015
Senior Environmental Scientist
Envirotech
07.2010 - 01.2013
Site Supervisor Tech II
IPR*EMS
04.2007 - 06.2010
Bachelor of Science - Mass Communication
West Texas A&M University
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