John Rolon Ortiz
Salisbury,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mariner Finance
08.2022 - Current
- Enhanced loan approval rates by meticulously analyzing borrowers'' financial statements and credit histories.
- Streamlined loan application process for clients by effectively communicating requirements and providing guidance.
- Managed successful loan applications, ensuring timely processing and completion.
- Assisted in development of new loan products to meet evolving client needs.
- Coordinated with underwriters to ensure accurate and thorough evaluation of loan applications.
- Conducted comprehensive applicant interviews to gather pertinent financial information and assess borrowing capacity.
- Provided exceptional customer service, addressing borrower concerns and inquiries throughout application process.
SALES SUPERVISOR
BEST BUY
03.2022 - 08.2022
- Drives positive customer experience by building relationships and providing solutions to their needs
- Applies sales experience, knowledge, and expertise to function as subject matter expert in each department
- This includes validating product pricing, signage, availability, and display functions of all ad items
- Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service
- Resolves customer service escalations in-person and on phone
- Ensures smooth and accurate customer processing to maximize customer and employee experience
- Ensures store is prepared for truck arrivals, accurately records, and safely manages merchandise, and processes all product paperwork
- Executes home delivery, send backs, and damage claims according to standard operating procedures.
APPLE Specialist
BEST BUY
10.2021 - 03.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Provided excellent customer care by responding to requests, assisting with product selection, and managing ordering functions
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
SALES ADVISOR
BEST BUY
10.2018 - 10.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change.
ASSISTANT MANAGER
F.Y.E
08.2016 - 10.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered firsthand assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals.
Education
BACHELOR OF FINE ARTS -
UNIVERSITY OF MARYLAND EASTERN SHORE
Salisbury, MD04.2019
HIGH SCHOOL DIPLOMA -
WICOMICO HIGH SCHOOL
Salisbury, MD05.2013
Skills
- Delegation and Supervision
- Retail Effectiveness
- Critical Thinking
- Flexible Work Schedule
- Customer Accounts Management
- Account Administration
- Task Delegation
- Recruiting and interviewing
- Employee Performance Evaluations
Certification
Leadership Development, 10/21/2021, BEST BUY
Accomplishments
- De-escalation Techniques Employee performance
- Responding to Difficult Customers evaluations
- POS Systems and Ordering Team Leadership
- Platforms Sales Tracking
- Understanding Customer Needs
- Employee Motivation
- Upbeat and Positive Personality
- Clear Communication
- Verbal and Written Decision Making
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Mariner Finance
08.2022 - Current
SALES SUPERVISOR
BEST BUY
03.2022 - 08.2022
APPLE Specialist
BEST BUY
10.2021 - 03.2022
SALES ADVISOR
BEST BUY
10.2018 - 10.2021
ASSISTANT MANAGER
F.Y.E
08.2016 - 10.2018
BACHELOR OF FINE ARTS -
UNIVERSITY OF MARYLAND EASTERN SHORE
HIGH SCHOOL DIPLOMA -
WICOMICO HIGH SCHOOL