John Rorie
Auburn,WA
Summary
Versatile team member offering over 25+ years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Moving to the Dallas, Tx Area 05/2024
Overview
15
15
years of professional experience
1
1
Certification
Work History
Subaru Sr. Master Tech. - ASE Master, Shop Lead
Rairdon's Subaru Of Auburn
04.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Mastered Subaru systems and trained new employees on proper procedures.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
Subaru Sr. Master Technician
Carter Subaru
05.2016 - 04.2023
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications. ASE Master Technician
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints. Subaru 100% fixed the first time.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Managed warranty claims efficiently, ensuring proper documentation and timely submission to manufacturers for reimbursement approval process completion.
- Streamlined diagnostic processes, incorporating cutting-edge tools and techniques to identify root causes of vehicle problems rapidly.
- Stayed current on industry trends, attending training sessions and workshops to continually improve technical expertise.
- Resolved difficult mechanical issues with expert precision, minimizing downtime for customers'' vehicles while maximizing satisfaction rates.
Subaru ASE Master Technician - Team Lead
Parker Subaru
03.2014 - 05.2016
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness. 100% Fixed right the first time.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
Volkswagen Technician - ASE Master, Team Lead
Pignataro Volkswagen
05.2009 - 03.2014
- Stayed up-to-date on Volkswagen-specific technologies through regular participation in training seminars and certification courses offered by the manufacturer.
- Increased customer satisfaction by providing timely service updates and clear explanations of repair procedures.
- Enhanced overall vehicle performance by conducting thorough diagnostics and addressing complex mechanical issues.
- Assisted in the training of new technicians by sharing best practices, offering guidance on complex tasks, and providing constructive feedback to promote professional growth.
- Elevated dealership reputation through consistent delivery of high-quality maintenance services that exceeded client expectations.
- Demonstrated adaptability when faced with unexpected challenges or changes in workload, maintaining focus on achieving results within established timeframes.
- Promoted repeat business with exceptional customer service that included clear communication, comprehensive explanations, and empathetic interactions.
- Earned recognition as a reliable technician by consistently meeting deadlines and delivering high-quality workmanship.
- Completed warranty repairs according to manufacturer guidelines, safeguarding both client satisfaction and dealership integrity.
- Maintained a safe working environment through diligent adherence to safety protocols and proper use of protective equipment.
- Ensured long-lasting repairs by utilizing top-quality replacement parts and adhering to strict quality standards.
- Continued professional growth through ongoing training on the latest industry advancements, ensuring cutting-edge knowledge in automotive technology.
- Balanced customer satisfaction with dealership profitability by recommending necessary repairs and maintenance services while remaining mindful of client budget constraints.
Education
No Degree - Subaru Systems
Subaru of America
No Degree - Automotive Technology
Automotive Service Excellence
US Navy - Aviation Structure, Hydraulics
US Navy
San Diego, CA06.1995
High School Diploma -
Duane E Ferman High School
Madera, CA06.1988
Skills
- Team Leader - Shop Supervisor 6 Flat Rate Technicians
- Team Leader - Shop Supervisor 6 Lube rack Technicians
- Product Knowledge
- Building rapport
- Strong Work Ethic
- Upselling strategies
- Technician support
- Positive Attitude
- Teamwork and Communication
- Relationship Building
- Safety Procedures
- Hand-Eye Coordination
- Installations and repairs
Certification
- Certified Subaru Senior Master Technician, Subaru of America - Current
- Certified ASE Master, ASE - Current
Timeline
Subaru Sr. Master Tech. - ASE Master, Shop Lead
Rairdon's Subaru Of Auburn
04.2023 - Current
Subaru Sr. Master Technician
Carter Subaru
05.2016 - 04.2023
Subaru ASE Master Technician - Team Lead
Parker Subaru
03.2014 - 05.2016
Volkswagen Technician - ASE Master, Team Lead
Pignataro Volkswagen
05.2009 - 03.2014
No Degree - Subaru Systems
Subaru of America
No Degree - Automotive Technology
Automotive Service Excellence
US Navy - Aviation Structure, Hydraulics
US Navy
High School Diploma -
Duane E Ferman High School
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