Shelby Rose
Oakley,CA
Summary
Results-driven Permit Center Supervisor known for high productivity and efficiency in task completion with 19+ years of experience. Specializing in building code interpretation, team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive workplace environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Permit Center Supervisor (Acting Chief Building Official as of 9/2024)
City of Pittsburg Community & Economic Development Department
09.2024 - Current
- Under general direction, I plan, organize, and coordinate the day-to-day operations of the Permit Center, Business License, and inspections.
- I have 19+ years of building, zoning, and plan review experience.
- Permit Center Budget: Prepare annual budget, monitor and track expenditures and revenue.
- Prepare contractual agreements and purchase orders for third party plan check and ACCELA software consultants.
- Assemble and maintain online permit and licensing software with city IT staff and outside consultants to ensure efficiency for staff and applicants.
- Implementation of the Instant Solar Permit.
- Prepared monthly reports: Census Bureau, County Assessor's Office, McGraw-Hill (Dodge Report), List of contractor's and permitting agencies requesting monthly logs
- Prepared quarterly reports: Department of Conservation Building Standards Administration Report, Department of Conservation Strong Motion Instrumentation fee
- Customize and monitor workflows within online permitting and licensing system
- Establish customized application criteria to aid in the processing of building, rental, and licensing application.
- Create an efficient renewal process for rental program and business licensing.
- Created system generated permitting, licensing and accounting reports for city staff, county and state reporting.
- Establishing a system code enforcement notice of violations and administrative citations for building code enforcement, rental program and business licensing.
- Creating a close-out workflow to bridge the gap between ACCELA and OnBase and provide an automatic transfer of documents that require permanent records retention.
- Master Fee Schedule monitoring and updating.
- Coordinate the plan check and permit issuance for various large projects to ensure efficiency amongst the department(s) and outside agencies.
- Meet with current and potential developers, homeowners, contractors, architects to answer questions and guide them through the plan check and permitting process.
- Meet with potential and existing businesses to discuss alterations and repairs to commercial locations as well as licensing, and certificate of occupancy.
- Guide the permitting staff to ensure accurate records retention.
- Monitor and respond to inquiries from the public and address concerns or complaints.
- Guide Permit Center Staff to ensure the appropriate processing of public records requests
- Actively working with IT to create a online search of archived building permits.(address/APN) specific to minimize the public records requests and to allow quick access to those seeking the information.
- Work directly with Human Resources on job postings for the Permit Center, not limited to the selection, training and coaching of new staff to ensure a smooth integration.
- Conduct performance evaluations and implement discipline procedures as required.
- Division Goal Setting: Assisted by Human Resources; work with staff to develop personal goals to promote self-improvement as well as developing division goals that can be measured and defined to assist with establishing service standards.
- Finance Daily Receipts: Post daily receipts in Finance Department software for all divisions that utilize ACCELA.
- Troubleshoot fee discrepancies between ACCELA, payment center, and Elavon(credit card processing system).
- Prepare and present adoption of building code change and prepare public notice and submit to new paper for public view.
- Work directly with building inspectors to coordinate the in-house plan checks and daily inspections.
- Work with permitting staff to establish notice of violation process and procedure to lesson building inspector workload..
- Ability to read, interpret adopted building codes and plans and provide conclusions
- Work directly with internal staff and outside agencies when differences are noted between current building codes and the proposed project.
- Perform field inspections to ensure compliance with current codes and standards by working with property owners and Code Enforcement Division to ensure clean up and to bring residential and commercial properties up to code.
- Work directly with the building inspectors to ensure the various active projects are meeting code when in question.
- Respond to and resolve registered complaints.
Administrative Coordinator
City of Pittsburg Community Development Department
01.2019 - 07.2021
- My time as an Administrative Coordinator was at the start of the COVID shut down
- I provided specialized and varied administrative support to the department director and deputy city manager of operations
- Assisted in the implementation of safety measures for the department during COVID, coordinated online meetings through Zoom, established new processes and procedures that would allow essential and non-essential staff to effectively and efficiently work from home as well as in the field, not limited to the purchasing of additional technology to aid in the new processes
- Participated in the development and preparation of budgets
- Coordinated the open/close-out/roll-over of open purchase orders
- Coordinated and generated personal action forms and tracked performance evaluations
- Performed project research and report preparation related to the activities of the department; prepared and updated a variety of periodic reports; aided staff on departmental issues such as policies, procedures, operations, record keeping, permitting, contract preparation and administration
- Prepared drafts and finalized staff reports; ensured proper timelines were met
- Coordinated Recognition Committee meetings, prepared, and assembled agenda packets and minutes
- Planning Commission meetings: Maintained commission attendance log, published agenda, prepared minutes, public notices, and notified newspaper for publishing; ensured proper timelines are met
- Coordinated plan check and plan submittals with consultants, professional staff, contractors, other city departments, divisions and with outside agencies
- Maintained records in Smartsheet system, MUFF system, OnBase, and EDEN software (permitting, accounts payable, licensing and utility billing)
- Aided in the ability to allow online credit card processing during COVID shutdown for the Building, Engineering, and Planning Divisions
- Received and process daily receipts reported by payment center
- Maintained for the department and coordinated public records requests
- Assisted in the implementation of a new permitting portion of the ACCELA software system for the department
- Updated Community Development Department page and subsections; maintained and posted/published request for proposals
Permit Technician
City of Pittsburg Building Division
01.2005 - 01.2019
- Coordinated and monitored annual and mid-year budget development for the Planning, Building & Engineering Divisions, Geologic Hazard and Abatement Districts (GHADs), National Pollutant Discharge Elimination System (NPDES), and Landscape and Lighting District
- Coordinated the startup of the Residential Rental Property Inspection Program
- Created the rental permit in the Black Bear (PTWin) Software
- Reviewed and processed invoices for all of Community Development
- Records retention coordinator for the Building, Planning, Engineering Divisions
- Coordinated and overseen interdepartmental project for ADA review of City facilities
- OnBase administrator for Community Development
- Prepared staff reports for Community Development as assigned and public notices in newspaper
- Coordinated meetings, agenda, and minutes for the City Council's Pittsburg Ad Hoc Recognition Committee
- Prepared FEMA elevation certificates for Engineering Division to verify flood zones
- Prepared contractual agreements/purchase orders for Landscape & Lighting District and GHAD
- Posted Daily receipt in EDEN permit software for the Engineering and Building Divisions
- Compiled cross-departmental fee estimates for large scale Developer projects
- Issued building permits, parking permits and transportation permits
- Annual report: Department of Housing and Community Development
- Managed Building Division forms and webpage
- Master Fee Schedule updating annually and updating of fees in software
- Assisted Code Enforcement and Public Works with applying and clearing liens
- Coordinate payment of school district and Contra Costa Water District developer fees
- Work with Delta Diablo Water District and Contra Costa Fire Prevention District office to organize submittal/approval for building permits
Office Assistant/Receptionist
Ronald Greenwell & Associates Land Surveying
01.2001 - 01.2004
Education
High School Diploma -
Liberty Union High School
01.1997
Associates Degree - Liberal Studies
Los Medanos College
Bachelor of Science - Management
University of Phoenix
Skills
- Interpret Building Code
- Handling confidential paperwork
- Customer-relations
- Team oriented
- Problem solving
- Communication
- Customer service
- Finance procedures
Certification
- ICC Building Official Certification
- Actively working towards Building Plans Examiner (Exam date January 2025)
- Permit Technician Certification
Timeline
Permit Center Supervisor (Acting Chief Building Official as of 9/2024)
City of Pittsburg Community & Economic Development Department
09.2024 - Current
Administrative Coordinator
City of Pittsburg Community Development Department
01.2019 - 07.2021
Permit Technician
City of Pittsburg Building Division
01.2005 - 01.2019
Office Assistant/Receptionist
Ronald Greenwell & Associates Land Surveying
01.2001 - 01.2004
- ICC Building Official Certification
- Actively working towards Building Plans Examiner (Exam date January 2025)
- Permit Technician Certification
High School Diploma -
Liberty Union High School
Associates Degree - Liberal Studies
Los Medanos College
Bachelor of Science - Management
University of Phoenix
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