JOHN ROSS
Stockbridge,GA
Summary
Dynamic Elections Chief and Certified Elections/Registration Administrator (CERA), the highest professional credential for election officials, with extensive experience in Election Operations Management and Executive Team Leadership, honed through a distinguished career at Fulton County Elections and Registrations. Skilled in managing large-scale election operations, including ballot preparation, equipment deployment, and logistical coordination across hundreds of precincts, while ensuring compliance with federal, state, and local election laws. Proficient in leveraging advanced technologies, such as Election Management Systems (EMS), Georgia Registered Voter Information System (GARVIS), and Wireless Data Systems (WDS), to enhance efficiency and operational accuracy. Recognized for implementing innovative solutions in cybersecurity, inventory management, and project execution, delivering secure, transparent, and seamless election processes. Known for a strong commitment to integrity, voter confidence, and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Elections Chief
Fulton County Elections and Registrations
Atlanta, GA
03.2023 - Current
- Successfully supervised and managed operations for the Election Day, Advance Voting, and Logistics divisions across multiple elections, ensuring seamless execution for over 480 precincts and serving 800,000+ voters
- Directed and analyzed election planning for Fulton County, overseeing the creation of over 100 ballot styles and managing 2,000+ ballot files per election with zero errors and 100% on-time completion to date
- Implemented and standardized reconciliation and retention processes for the department post-election, achieving a 100% scanning and tracking rate for all documents and items until destruction, significantly improving operational transparency and compliance
- Led the department’s Risk-Limiting Audit (RLA) operations, successfully hand-counting over 10,000 ballots per state election and introducing a system that increased completion efficiency by 40%, reducing recounts by 90%
- Developed and documented Standard Operating Procedures (SOPs) for key operations, streamlining workflows and ensuring consistency across the Fulton County Elections Department
- Provided and presented comprehensive monthly operational reports to the Fulton County Board of Elections, ensuring transparency and informed decision-making
- Coordinated the preparation and distribution of provisional, emergency, and sample ballots across all elections, consistently supplying sufficient resources, including up to 10% more ballots per voter population during peak demands
- Managed and optimized maintenance and operational activities at Fulton County’s new Elections Hub, ensuring functionality and readiness to support elections processes
- Restructured and supervised the department's Elections Call Center, enhancing support for polling locations on Election Day and increasing response efficiency across 250+ sites
Elections Equipment Manager
Fulton County Elections and Registrations
Atlanta, GA
09.2020 - 03.2023
- Supervised over 100 staff per election cycle across multiple roles in supplies, logistics, and equipment management, ensuring smooth operations under tight deadlines
- Served as the liaison for over 250 polling locations, successfully coordinating site reservations and resolving logistics challenges to meet all statutory deadlines
- Directed Advance Voting and Election Day logistics, achieving 100% on-time deliveries and pickups for 250+ polling sites during multiple elections, including the unprecedented challenges of the COVID-19 pandemic
- Trained full-time and temporary staff on equipment setup, troubleshooting, and operations, resulting in a 30% increase in efficiency for pre-election preparation and deployment
- Managed the Wireless Data System Inventory platform, streamlining inventory tracking for over 7,000 voting devices and 5,000 supply items, which improved inventory accuracy by 25%
- Delivered critical logistical support during the pandemic, implementing contingency plans that maintained election integrity, compliance, and safety protocols amidst unforeseen challenges
Elections System Specialist
Fulton County Elections and Registrations
Atlanta, GA
01.2014 - 09.2020
- Supervised and trained a team of 10+ system specialists in critical pre-election and election-day operations
- Led Logic & Accuracy Testing for all voting equipment, ensuring 100% functionality, accuracy, and compliance with local, state, and federal election standards
- Carried out help desk functions on Election Day, assisting poll managers with troubleshooting issues across over 250 polling locations, ensuring seamless operations
- Utilized diagnostic tools to identify and resolve hardware/software issues on more than 2000 voting equipment, replacing malfunctioning components efficiently to maintain operational readiness
- Documented and inspected inventory checklists for more than 3,000 voting devices, identifying, and addressing internal and external deficiencies to maintain equipment quality
- Formulated and updated Logic & Accuracy (L&A) spreadsheets and databases, streamlining the creation of tags and labels needed for L&A operations
- This innovation increased tag and label availability by 95%, enhancing operational efficiency
- Managed the preparation, testing, and deployment of over 5,000 voting units per election cycle across multiple polling locations
- Coordinated with external vendors, staff, and agencies to schedule maintenance, logistics, and support for election operations
- Maintained inventory of more than 6000 election equipment and supplies, implementing strict security protocols and documentation to safeguard election integrity
Operational Representative
Bank of America
Atlanta, GA
05.2010 - 12.2014
- Reviewed and processed over 20,500 customer and company transactions monthly, ensuring compliance with regulatory and financial standards with 98% accuracy
- Maintained and updated operational systems to meet company-wide financial standards, improving system adherence rates by 25% through proactive error resolution and system monitoring
- Translated verbal, written, and online instructions into actionable processes, achieving a 100% on-time completion rate for assigned tasks
- Audited operational data and workflows, contributing to a team effort that enhanced overall operational efficiency by 20% through streamlined documentation processes
Education
Bachelor of Science - Computing & Information Technology
University of Technology
Jamaica01-2009
Skills
- Cross-Functional Team Leadership
- Election Process Coordination
- Inventory Management and Reporting
- Analytical Testing Skills
- Election Management System (EMS)
- Cybersecurity
- Wireless Data System (WDS)
- Project Management
- Budget Management
- Client/Vendor Relations
- Technical Support Expertise
- Georgia Registered Voter Information System (GARVIS)
- Skilled in Microsoft Office Applications
Performancehighlights
- Fulton County Elections Chief, Led the 2024 election cycle, managing the creation of ballot files for over 480 precincts, including the general election. Streamlined processes to ensure accuracy and zero errors, delivering a smooth and successful election while maintaining safety and efficiency during unforeseen challenges.
- Elections System Specialist, Oversaw the preparation, testing, and deployment of over 5,000 voting units across multiple election cycles, achieving 100% compliance with election laws.
- Elections Equipment Manager, Enhanced Advance Voting and Election Day logistics by optimizing workflows, reducing preparation time by 30%, and ensuring timely resource allocation.
- GARVIS Expert, As Elections Chief, served as a certified expert on the Georgia Registered Voter Information System (GARVIS), supporting department needs and improving database accuracy.
- Logistics Management, Directed logistics and inventory for elections serving over 800,000 voters under strict security protocols. Successfully managed critical operations during the COVID-19 pandemic, maintaining election integrity and ensuring continuity and safety.
- Relocation Coordination, Coordinated and executed the relocation of the Elections Department in 2023, successfully moving three offices, 7,000+ voting machines, 8,000+ supply items and 3000+ Office Tools to the new Elections Hub facility within 5 days, minimizing disruption and ensuring operational readiness.
Certification
- Certified Elections/Registration Administrator (CERA), National Association of Election Officials (Election Center), Auburn University MPA Faculty, 2024
- State of Georgia County Cybersecurity Training Certificate, Georgia Secretary of State, 2023
- Georgia Registrar Officials Certification (CROC), Georgia Secretary of State, 2023
- Georgia Election Official Certification (GEOC), Georgia Secretary of State, 2023
- Computer Networking Certificate, Kennesaw State University, 2018
- CompTIA A+ Certified Support Technician, Clayton State University, 2012
Timeline
Elections Chief
Fulton County Elections and Registrations
03.2023 - Current
Elections Equipment Manager
Fulton County Elections and Registrations
09.2020 - 03.2023
Elections System Specialist
Fulton County Elections and Registrations
01.2014 - 09.2020
Operational Representative
Bank of America
05.2010 - 12.2014
Bachelor of Science - Computing & Information Technology
University of Technology
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