Overview
Work History
Timeline
BusinessAnalyst
John R. Picinich

John R. Picinich

Dover,NH

Overview

13
13
years of professional experience

Work History

Enterprise Site Lead

Innovien Solutions
North Berwick, ME
05.2024 - Current
  • Company Overview: Pratt & Whitney-North Berwick, ME
  • Project Lead on all IT related initiatives for the N, Berwick facility. Responsibilities include, but not limited to identifying scope, creation of timeline, identify resources, impacts to business partners and budget, implementation of technology change, testing and warrantee period to ensure users are back online and working as expected.
  • Work Manager to 5 Kyndryl staff giving them direction, tasks that need to be accomplished, overall monitoring of their work and training/point for questions and issues on office and manufacturing software applications.
  • Site point lead for all Executives including the General Manager for IT related issues and needs.
  • Responsible for communicating and documenting all new digital technology requirements and solutions.
  • Pratt & Whitney-North Berwick, ME

Desktop Support/SR Team Lead

VSO
North Berwick, ME
10.2023 - 05.2024
  • Company Overview: Pratt & Whitney-North Berwick, ME
  • Responsible for training employees in essential job functions for all IT related items.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed and implemented Inventory control, PC refreshes and data transformation.
  • Performed hardware and software trouble shotting in a desktop support capacity.
  • Performed Network Lan/Wan troubleshooting.
  • Became the go to person on the floor to existing desktop support team for trouble shooting and overall IT support questions.
  • Pratt & Whitney-North Berwick, ME

Desktop Support/Site Lead

DXT Technologies
East Hartford, CT
03.2016 - 10.2023
  • Company Overview: Pratt & Whitney-East Hartford CT/North Berwick, ME
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support to maximize performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Pratt & Whitney-East Hartford CT/North Berwick, ME

Field Service Technician

Fresenius Kidney Care Dialysis
Waltham, MA
02.2014 - 12.2015
  • Company Overview: Waltham, MA
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Waltham, MA

Desktop Support Technician

The Hartford Insurance Company
Windsor, CT
02.2012 - 11.2013
  • Company Overview: Windsor, CT
  • Diagnosed and troubleshot hardware, software and network issues.
  • Purchased, setup and installed new computers.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to identify potential issues.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
  • Researched and identified solutions to technical problems.
  • Windsor, CT

IT Technician

Travelers Insurance Company
Hartford, CT
12.2013 - 12.2014
  • Company Overview: Hartford, CT
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained office PCs, networks and mobile devices.
  • Hartford, CT

Timeline

Enterprise Site Lead

Innovien Solutions
05.2024 - Current

Desktop Support/SR Team Lead

VSO
10.2023 - 05.2024

Desktop Support/Site Lead

DXT Technologies
03.2016 - 10.2023

Field Service Technician

Fresenius Kidney Care Dialysis
02.2014 - 12.2015

IT Technician

Travelers Insurance Company
12.2013 - 12.2014

Desktop Support Technician

The Hartford Insurance Company
02.2012 - 11.2013

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