JOHN RUSSELL

An accomplished Company Director, Luxury Spa Manager and Sales & Revenue professional, Introduces Forbes standard in training from day 1 . John has a unique and natural gift for identifying opportunities and increasing revenue efficiency. Established within the spa health and beauty business for over two decades he possesses a wealth of customer service experience and industry knowledge that can only come from numerous years developing in the trade. An enthusiastic, personable and confident personality whom has earned the respect and trust of employees, clients and key stakeholders throughout his long and successful career he offers a specialsed skill set consisting of; Business Development Change Management Change Management Delivering Consistently Outstanding Commercial Results Global Travel Operations Multi-Site Management Business & Sales Analysis Customer Service Sales & Operational Strategy Profitability & Growth Management Marketing P&L / Budget Management B2B Management Strategy 4 Dramatically boosted revenues to an unprecedented degree within Global Resorts and Maritime divisions of Steiner Leisure & Mandara Spa, delivering significant revenue growth year on year from 2004, $300m to $400m within the spa sector of the company 4 Expertly and strategically reorganised revenue in Steiner Leisure’s European sector, resulting in $100k growth within 10 days CAREER SUMMARY CAREER DETAIL Text Business Development: Accomplished in high level commercial acumen, unlocked routes to market and develop strategic plans for long-term growth. Successfully applies strategies to boost profits, providing businesses with excellent revenue levels in challenging economic climates. Leadership: A confident and inspirational leader who empowers staff to take ownership, and is highly passionate about training and mentoring individuals to build cohesive teams working collectively to achieve individual targets and company objectives. Customer Service: Establishes a customer first mentality in every role, leads on providing outstanding , first class, high quality service. Developing People: Drives and supports all staff through their career pathways. Demonstrates a friendly and outgoing approach to inspire staff and have more confidence and belief in their capabilities. Proven track record identifying potential in others and developing them. Organisation & Planning: Exceptional organisation skills, setting clear goals and delegating appropriate tasks to colleagues. Comfortable with the responsibility of handling multi-million-pound budgets and highly skilled in remote management, planning and implementing procedures. Change Management: Natural flair and drive for identifying areas for improvements. Proven capacity developing and delivering successful strategies to integrate value-adding changes that have directly led to operational and commercial growth. Working Under Pressure: Thrives under pressure, having consistently boosted profits in highly competitive sectors. Remains calm and composed to demonstrate sound decision-making and undertake extensive travel. Time Management: Strong time manager who can work to strict deadlines, experienced in prioritising and delegating skills. Communication: An articulate individual with excellent interpersonal, written and verbal skills. Has the ability to communicate effectively and establish rapport and trust with people at all levels. A positive and enthusiastic presence who is confident and assured when liaising with and presenting to senior management and stakeholders. Problem Solving: A logical thinker who is highly adept at finding creative solutions to challenging problems. Possesses a track record of transforming failing businesses in addition to designing and implementing systems to promote ongoing efficiencies and improvements. Teamwork: A committed and hard-working team player with the ability to adapt to new tasks and conditions to promote the best interests of the team. Establishes an active and positive role in team situations, and brings high levels of energy and enthusiasm to the workplace. Loyalty: Proved loyalty and dedication by remaining with the same company for 15 years.

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• Achieved Result by introducing Software for Type tasks.
• Documented and resolved Issue which led to Results.