John Russell

Customer Service Specialist

Russel Karting Specalties Inc.

Raymore, MO

01.1996 - 12.2005

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Documented customer correspondence in CRM to track requests, problems and solutions.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Executed on-time and under budget project management to resolve complex issues.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Operated hand and power tools to complete repairs.
Installed new systems, replacement parts and components to maintain proper operation.
Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
Implemented troubleshooting techniques to resolve issue.
Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
Estimated costs to repair machinery, equipment or building structures.
Installed equipment to improve energy or operational efficiency of residential or commercial buildings.