John Rutherford
Sales and Customer Service
Wichita,KS
Summary
Customer Service and Sales Professional with Managerial and Training Experience. Skilled in Face to Face, Call Center and Remote Environments. Multiple years exceeding company goals while assisting both Commercial and Retail Customers. Effective Communicator, Utilizing Trained Listening Skills combined with a strong desire to Assist Clients in determining their wants and needs and presenting the company’s appropriate products and services to satisfy those needs. Self-Starter with a Strong Work Ethic requiring little direct supervision. Problem Solver with Flexibility and Multitasking Ability to handle several tasks at once and react to changing dynamics on the fly.
Overview
26
26
years of professional experience
Work History
Teacher
Wichita Public School District
10.2023 - Current
- Substitute teaching various subjects grades K through 12.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Followed or established lesson plans to meet teacher and administration expectations.
Account Manager Retention Specialist
ADT Security Services
03.2022 - 08.2023
- Respond to 50 to 75 inbound calls per day from customers desiring to cancel company’s service
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Customer Call Center Representative
Reservation Sales and Service
03.2020 - 03.2022
- Managed approximately 40 to 50 calls per day, while maintaining a professional demeanor and quick response times.
- Delivered exceptional service by actively listening to customer concerns, empathizing, and offering helpful solutions.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Call Center Representative
Communication/Call Specialist
08.2015 - 03.2020
- Managed between 60 and 80 inbound and outbound client contacts per day,
- Acted as a liaison between the company and its clients including, Heifer International, Salvation Army, Habitat for Humanity and St Jude’s Children’s Research Hospital
- Documented and detailed calls and complaints using call center's CRM database.
- Ensured accuracy of data and followed security procedures to protect the clients’ personal information.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
Store Manager, Sales Associate and Service Advisor
National Tire and Battery/Big O Tire
05.2011 - 08.2015
- National Tire and Battery operates under the NTB banner in the Eastern United States and Big O Tires in the West and Southwest
- Sold tires and automotive services for this national chain, starting as a Sales Associate and moving up to Store Manager
- Primary duties always revolved around customer satisfaction, advising them of services needed
- Duties included: preparation and distribution of various reports and correspondence, training shop and sales personnel, purchasing and inventory control, shipping and receiving.
Marketing Manager
Downtown Goodyear
09.2009 - 12.2010
- Created and implemented Marketing Plan for Retail Tire and Auto Service Chain
- This highly successful effort enabled the store to recover lost commercial accounts as well as new fleet business that contributed to the company’s growth
- Was responsible for customer contact and follow up, establishing special programs for large accounts, community involvement and advertising.
Store Manager, Sales Associate and Service Advisor
National Tire and Battery/Big O Tire
05.2004 - 09.2009
- National Tire and Battery operates under the NTB banner in the Eastern United States and Big O Tires in the West and Southwest
- Sold tires and automotive services for this national chain, starting as a Sales Associate and moving up to Store Manager
- Primary duties always revolved around customer satisfaction, advising them of services needed
- Duties included: preparation and distribution of various reports and correspondence, training shop and sales personnel, purchasing and inventory control, shipping and receiving.
Customer Call Center Representative
Communication/Call Specialist
11.2001 - 05.2004
- Managed between 75 to 100 inbound and outbound client calls per day using computer and call center software systems
- Acted as a liaison between the company and its clients including, Heifer International, Salvation Army, Habitat for Humanity and St Jude’s Children’s Research Hospital
- Provided donors with information and statistics regarding how their donations were being used
- Ensured accuracy of data and followed security procedures to protect the clients’ personal information.
Financing Executive
Fidelity Equipment Leasing
09.1998 - 11.2001
- Identified and secured new accounts via telephone and internet, for this equipment financing company
- Established relationships with business owners, directors and board officers to obtain financing for companies with both good and challenged credit
- Negotiated terms and ensured contract compliance.
Education
Bachelor of Science Degree -
Stephan F Austin University
2 LT- Platoon Leader - Vehicular And Air Transportation Management
U.S. Army
Skills
- Customer Service
- Sales and Marketing
- Active Listening
- Problem Solving
- Multitasking
- Computer
- Motivating students
- Lesson Planning
- Critical Thinking
- Classroom Management
- Public Speaking
- Classroom Instruction
Timeline
Teacher
Wichita Public School District
10.2023 - Current
Account Manager Retention Specialist
ADT Security Services
03.2022 - 08.2023
Customer Call Center Representative
Reservation Sales and Service
03.2020 - 03.2022
Customer Call Center Representative
Communication/Call Specialist
08.2015 - 03.2020
Store Manager, Sales Associate and Service Advisor
National Tire and Battery/Big O Tire
05.2011 - 08.2015
Marketing Manager
Downtown Goodyear
09.2009 - 12.2010
Store Manager, Sales Associate and Service Advisor
National Tire and Battery/Big O Tire
05.2004 - 09.2009
Customer Call Center Representative
Communication/Call Specialist
11.2001 - 05.2004
Financing Executive
Fidelity Equipment Leasing
09.1998 - 11.2001
Bachelor of Science Degree -
Stephan F Austin University
2 LT- Platoon Leader - Vehicular And Air Transportation Management
U.S. Army
Similar Profiles
Abigail SanderAbigail Sander
Science Teacher at Truesdell Middle School for Wichita Public Schools USD 259 and Valley Center Middle School USD 262Science Teacher at Truesdell Middle School for Wichita Public Schools USD 259 and Valley Center Middle School USD 262
Valarie FrenchValarie French
Permanent Building Substitute Teacher at Wichita Public SchoolPermanent Building Substitute Teacher at Wichita Public School
Lori WilsonLori Wilson
Clerk II at Wichita Falls Independent School DistrictClerk II at Wichita Falls Independent School District