John Ryan
Derry
Summary
Accomplished in elevating client satisfaction and retention, I leveraged relationship-building and account management expertise at Gallagher Benefits to enhance strategic planning and compliance. Recognized for team collaboration and analytical acumen, I consistently exceeded corporate goals, contributing to significant business growth. My proactive approach and ability to negotiate have been pivotal in securing and expanding key accounts.
Overview
26
26
years of professional experience
Work History
Area Assistant VP - Account Executive
Gallagher Benefits
09.2022 - Current
- Managed an assigned book of business consisting of 15-20 clients in size between 100 and 1,500 employees.
- Established long-lasting relationships with key decision-makers within my book of business ensuring my company''s reputation as a trusted partner.
- Leveraged analytics tools and data reporting systems to continuously monitor, evaluate, and adjust area strategies for maximum impact on behalf of my clients.
- Contributed to company-wide discussions on strategy development through insights gained from local market and benchmarking analysis.
- Ensured compliance with company policies, industry regulations, and safety standards across all clients within my book of business.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during renewal consulting with clients.
Senior Account Executive
HUB International Limited
03.2021 - 09.2022
- Managed am assigned book of business consisting of 8-10 large clients ranging is size between 200 to 1,000 employees.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Responsible managing client goals and expectations, by providing strategic solutions by collaborating with agency principals, producers, subject experts, in-house underwriters, and compliance specialists.
- Managing and guiding account managers with their daily client management including claims questions, benefit administrative issues, compliance concerns and client requests.
Field Major Account Manager
Paychex Insurance Agency
01.2013 - 03.2021
- Managed an assigned book of business consisting of 25-30 clients ranging is size from 75 to 800 employees
- Established credibility as a trusted advisor by consistently delivering on promises and maintaining open lines of communication with clients.
- Increased account retention by building strong relationships with key decision-makers and understanding client needs.
- Set meetings and managed obligations to achieve established goals and commitments.
- Managed contract renewals, ensuring timely execution and minimizing any disruption to client operations or service delivery.
Senior Account Executive /Medical Underwriter
Blue Cross Blue Shield of Massachusetts
09.1998 - 05.2011
- Managed a book of business within the in Middle Markets Division with over 15,000 employees representing between 75 - 90 clients ranging in size between 51 to 1,000 employees
- Experienced with Consultants, Preferred Brokers and Direct Business: Hewett, Mercer, Marsh, Thorbahn Associates, USI New England, Walgreens, Hearst-Argyle Television, Back Bay Restaurant Group, The Boston Red Sox, Jordan Hospital, Babson College, Berklee College of Music, Gordon College, Curry College W.B. Mason, and Boston Symphony Orchestra.
- Knowledgeable with both Fully Insured and Self-Insured Business including BCBSMA Stop Loss Coverage and Reporting
- Required to achieve and exceed corporate goals for medical, dental and ancillary products annually.
- Awarded Top Producers – BCBSMA Winners Circle: 2001, 2002, 2004, 2005, 2006, 2007, 2008, 2009, 2010 Awarded - Top Quarterly Performers - Top Gun 2004 & 2009 Top Gum 2005
- Maximized sales of BCBSMA Ancillary Plans by maintaining and implementing BCBSMA’s image and portfolio of products to the broker and consultant communities.
- Developed broker relationships. Informed brokers, consultants and accounts educated concerning Blue Cross and Blue Shield’s policies, procedures, and new products.
- Ensured that accounts and brokers receive high quality service from all areas of Blue Cross Blue Shield, including Member Service, Claims, Billing, and Product Management.
- Liaison between Middle Market and Commercial Underwriting 2004, 2005Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Underwriting:
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.· Responsible for risk assessment and the accurate and timely calculation of rates for credible business
- Meet annual profit targets, and divisional growth goals, consistent with pricing protocols.
- Prepare and complete actuarial and underwriting analysis for account renewals and new prospects
- Diagnose and explain any unusual aberrations in account loss ratios.
- Provide consistent underwriting support for account presentations, projects, training programs and other assigned duties to all internal customers, including the underwriting, actuarial and sales staff.
Education
Bachelor of Science - Business Administration
Norwich University
Northfield, VT05-1989
Skills
- Client relationship building
- Account management
- Team collaboration
- Verbal and written communication
- Strategic planning
- Data analysis
- Vendor relationship management
Affiliations
- United States Marine Corps Reserve 1986-1992
Timeline
Area Assistant VP - Account Executive
Gallagher Benefits
09.2022 - Current
Senior Account Executive
HUB International Limited
03.2021 - 09.2022
Field Major Account Manager
Paychex Insurance Agency
01.2013 - 03.2021
Senior Account Executive /Medical Underwriter
Blue Cross Blue Shield of Massachusetts
09.1998 - 05.2011
Bachelor of Science - Business Administration
Norwich University
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