Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Ryan

Portage,MI

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed in multiple restaurant environments. Proven ability to enhance guest engagement through suggestive selling and effective communication. Successfully trained new hires, boosting team performance and revenue. Adept at cash handling and managing high-volume dining environments while maintaining service excellence.

Overview

13
13
years of professional experience

Work History

Server

Yankee Rebel
05.2025 - Current
  • Lead the entire staff in most specials sold
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server/ Bartender

Henderson Castle
01.2021 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server Trainer

Vics on the River
03.2012 - 02.2022
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Utilized effective communication techniques to support server learning and comprehension.

Education

High School Diploma -

Rhode Island College
Providence, RI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Sales expertise
  • Suggestive selling
  • Point of sale operation

Timeline

Server

Yankee Rebel
05.2025 - Current

Server/ Bartender

Henderson Castle
01.2021 - 05.2025

Server Trainer

Vics on the River
03.2012 - 02.2022

High School Diploma -

Rhode Island College

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