John S. Allison
Grand Prairie,United States
Summary
Insightful hospitality leader with experience directing and advancing operations through effective framework and architecture analysis, directional strategies and policy enforcement. Proficient in Hospitality industry best practices, market trends and regulatory requirements of hotel operations.
Talented manager with analytical approach to business program planning and day-to-day problem-solving. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Corporate Manager, IT Programs
Omni Hotels & Resorts
01.2023 - Current
- Designed, established, and supervised administrative and daily program operative framework, complying with policies and regulations, for 60+ technology categories, 100+ products across brand.
- Coached team members on productivity strategies to accomplish challenging goals within business requirements and deliverables, leading periodic business reviews with stakeholders.
- Identified program obstacles and communicated possible impacts to brand and business owners. Developed and maintained logistics workflows, procedures and reports.
- Project lead and implementations director for resort technology and digital infrastructure at Omni PGA Frisco Resort, opened May 2023.
Corporate Manager, Data Systems Integrations
Omni Hotels & Resorts
06.2021 - 01.2023
- Established specifications and coordinated production with brand and business owners, software programmers and vendors, and Data Architect and systems analysts and engineers.
- Defined business goals to determine systems requirements. Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Shared and steered in business-wide analysis in relation to web booking engine upgrades, core data platform upgrade, and preparation for further digital transformation enhancements
Corporate Manager, Hotel Technology
Omni Hotels & Resorts
01.2020 - 06.2021
- Expanded technology responsibilities to additionally oversee enterprise CCTV and Radio Systems, Digital Signage and Menus, Public Spaces A/V and Hotel Music Systems. Opened three newly-constructed hotels during 2020 pandemic period with varied design architectures.
- Spearheaded aggressive infrastructure remediation and product standardization to support initiatives and requirements across physical and virtual hardware, data security and integrity, and Omni service and financial business ops.
- Scoped, designed, and managed consolidation of 15+ Spa locations migrating from on-premise legacy databases to centralized multi-property SQL DB hosted in virtual OS environment.
- Constructed, established and governed internal Omni knowledgebase and utility spaces in MS Sharepoint, Teams, and Smartsheet to service varied business units and support ongoing projects and protocols.
Corporate Manager, Hotel Applications
Omni Hotels & Resorts
06.2017 - 01.2020
- Directed and supported companywide technology initiatives encompassing property PMS, Golf, Membership, Spa, Retail, Rentals, Classes, and Resort Activities segments.
- Scoped and assembled annual capital requests and controlled budget framework for capital deployment across Hotel Technology space.
- Completed application-level implementations and platform upgrades at 30+ sites as IT Leader and PM in collaboration with business ownership, operational management, and vendor resources.
- Served across IT and Operations to successfully migrate core Property Management System for 32 Omni properties from on-premise legacy PMS to Opera PMS hosted by Oracle; launching ability to move all sites to cloud model and restructuring physical, operational, and financial impact for company.
- Expanded cross-functional organizational capacity by leading cooperation across business units within IT, Operations, Revenue Management, Finance, Treasury and more on strategy and priorities, operational functions and common goals.
- Maintained extensive systems audits and communication maps relative to guest-facing hotel and resort applications.
Hotel Housekeeping Manager
Omni Dallas Convention Center Hotel
01.2016 - 06.2017
- Managed team of 100+ associates across all rooms and public areas, consistently maintaining Top 3 Guest Satisfaction rankings companywide
- Directed departmental labor productivity and operational KPIs to exceed benchmark organizational standards. Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Evaluated employee performance and developed ongoing improvement plans.
Hotel Front Office Manager
Omni Dallas Convention Center Hotel
05.2015 - 01.2016
- Oversaw day-to-day Front Office operations with staff of 25+ team members.
- Developed and prepared operating budgets periodically to analyze trends affecting budget needs.
- Standardized office structures and processes to promote collaboration and increased performance.
Overnight Hotel Manager
Omni Dallas Convention Center Hotel
05.2014 - 05.2015
- Oversaw all overnight hotel operations with team of 20 individuals across property including Night Audit, Front Office, Housekeeping, F&B, and Loss Prevention/Security.
- Audited and analyzed hotel financial data to determine property profitability and operational status.
- Recommended changes to management regarding hotel business operations.
Hotel Front Office Operations
Omni Dallas Convention Center Hotel
10.2011 - 05.2014
- Maintained primary servicing responsibility and relationship accountability for all hotel guests to maximize property profitability and guest satisfaction at Omni's flagship 1001-room convention center hotel in downtown Dallas.
- Prepared reports to assist business leaders with key decision making and strategic operational planning in adherence to safety procedures to prevent breaches and data misuse.
- Coached team members through complex day-to-day work challenges, managing team of up to 10 hourly Front Office associates.
Education
Bachelor of Science - Business Management & Administration
Southeastern Oklahoma State University
Durant, OK05.2011
Associate of Science - Business Management
Kennesaw State University
Kennesaw, GA05.2009
Skills
- Lodging & Hospitality Operations
- Facility Management & Guest Experience
- Operational Efficiency
- Process Improvement
- Operational Standards
- Program Optimization
- Business Workflow & Growth Initiatives
- Process Development & Streamlining
- Needs Assessment
- Conceptual Designing
- Enterprise Architectures
- Information Architectures
- Integration Architectures
- Requirements Building & Technical Specifications
- Strategic Planning & Alignment
- Schematic Design
- Systems Dynamics
- Project Design & Documentation
- Best Practices & Standards
- Business Needs Analysis
- Company Standards & Organizational Structure
- Product Roadmaps & Vendor Management
- Process Improvement Initiatives
- Technology Workflow & Sequence Diagrams
- Organizational Systems & Technological Alignment
- Software Integration
- Data Engineering & Analytics
- GDPR & CCPA Guidelines
- PII Standards & Protocols
- NACHA Financial Banking Requirements
Hotel Technology
- Hotel Platforms & Applications
- Radio Systems
- CCTV Systems
- Digital Signage
- Public Space Music
- TV Platforms
- Key Systems
Hotel Platforms & Applications
- Oracle Opera PMS/ORS
- Oracle Simphony & Simphony Cloud
- Oracle Micros 9700
- Agilysys ResortSuite
- SMS SpaSoft
- Jonas Club Software
- NBC Universal EZSuite
- ClubEssential
- YellowDog Inventory
- WinRetail/JDS
- Oracle Hospitality Reporting & Analytics
Additional Platforms
- Microsoft O365 Suite
- Microsoft Visio
- Microsoft Planner & Projects
- SmartSheet
- PowerBI
- SharePoint
- SQL Server Management Studio
- HTNG Integrations Standards and Functionality
- SSIS/SSRS
- SoapUI
Accomplishments
- Profitably co-piloted and integrated Omni Hotels & Resorts brand strategy regarding technology in Golf, Spa, and Resort Activities with hotel and corporate business leadership, property management, and company ownership.
- Steering member of varying Omni organizational directives regarding business and property technology, enterprise data infrastructure and management, and operational analysis and transformation.
- Led or co-managed the successful implementation of 100+ hotel technology products and platforms across the Omni Hotels & Resorts enterprise. Directly managed and launched an array of technology products throughout all project phases of platform upgrades, property re-imaginations, and newly-built Omni properties across the US.
- Omni Hotels & Resorts Property Manager of the Quarter Nominee Q1 2015 and Q4 2016.
- Omni Hotels & Resorts Corporate Manager of the Quarter Nominee Q3 and Q4 2022, Q2 2023.
Timeline
Corporate Manager, IT Programs
Omni Hotels & Resorts
01.2023 - Current
Corporate Manager, Data Systems Integrations
Omni Hotels & Resorts
06.2021 - 01.2023
Corporate Manager, Hotel Technology
Omni Hotels & Resorts
01.2020 - 06.2021
Corporate Manager, Hotel Applications
Omni Hotels & Resorts
06.2017 - 01.2020
Hotel Housekeeping Manager
Omni Dallas Convention Center Hotel
01.2016 - 06.2017
Hotel Front Office Manager
Omni Dallas Convention Center Hotel
05.2015 - 01.2016
Overnight Hotel Manager
Omni Dallas Convention Center Hotel
05.2014 - 05.2015
Hotel Front Office Operations
Omni Dallas Convention Center Hotel
10.2011 - 05.2014
Bachelor of Science - Business Management & Administration
Southeastern Oklahoma State University
Associate of Science - Business Management
Kennesaw State University