JOHN SALAS
San Antonio,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Military Police
U.S. Army
San Antonio, Texas
07.2024 - 11.2024
Highway Emergency Response Operator
Serco North America
San Antonio, Texas
10.2023 - 12.2023
- Relocate disabled vehicles to safety
- Remove minor crashes from the roadway
- Provide traffic and lane control at crash scenes
- Remove debris from travel lanes
- Assist first responders at crash scenes
- Change flat tires
- Give air to low tires
- Add gasoline and water
- Perform minor vehicle repairs
- Jump-start batteries
- Provide drinking water and cell phone services to stranded motorists
Disaster Services Specialist Volunteer
American Red Cross
San Antonio, TX
08.2017 - Current
- Provided administrative and clerical support by answering telephones, routing incoming calls, processing mail and responding to general inquiries about program or service
- Ensure food racks are fully stocked
- Drive Red Cross vehicles to and from events
- Identified partnerships and screened and referred prospective volunteers
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs
Rideshare & Delivery Driver
Uber
Austin, TX
05.2021 - Current
- Navigated routes using GPS systems for efficient delivery of food & passengers
- Responded to customer inquiries in a timely manner via phone or text message
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading
- Displayed excellent time management skills by arriving at pickup locations early or on time
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition
- Maintained strict compliance with safety rules for passenger and driver protection
- Managed unexpected emergencies and route changes with calm and professionalism
- Work 40+ HPW
Amazon Flex Delivery Driver
Amazon
Austin, TX
01.2025 - Current
- Deliver packages in a timely manner
- Organize packages
- Utilized GPS and maps for efficient route planning.
Customer Care Consultant
PNC Bank
San Antonio, TX
02.2022 - 03.2023
- Be solution oriented when customers present issues, or doubts on the work done for them
- Always treat the customer like family, and make them feel welcome
- Acquire new sets of skill of customer service everyday to always provide 100% customer satisfaction
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Set up and activated customer accounts
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Worked 40+ HPW
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Emergency response
- Traffic control
- Safety compliance
- Vehicle maintenance
- Customer service
- Incident management
- Communication skills
- Problem solving
- Team collaboration
- Administrative support
- Interpersonal communication
Timeline
Amazon Flex Delivery Driver
Amazon
01.2025 - Current
Military Police
U.S. Army
07.2024 - 11.2024
Highway Emergency Response Operator
Serco North America
10.2023 - 12.2023
Customer Care Consultant
PNC Bank
02.2022 - 03.2023
Rideshare & Delivery Driver
Uber
05.2021 - Current
Disaster Services Specialist Volunteer
American Red Cross
08.2017 - Current
High School Diploma -
Penn Foster High School